Property Manager

Student Castle; Bath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading student accommodation provider is seeking a Scheme Manager for their Bath property. This role involves managing staff and operations to ensure a welcoming environment for students. Responsibilities include office administration, customer care, and business development initiatives. The ideal candidate will have relevant experience in the accommodation sector and excellent interpersonal skills. A comprehensive benefits package is offered, including generous annual leave and health initiatives.

Benefits

33 Days of Annual Leave

Discretionary Bonus Scheme

Health and Wellbeing Initiatives

Virtual GP Access

Company Paid Sick Leave

Enhanced Maternity / Paternity Pay

Access to Deals & Discounts

Qualifications

• Experience in PBSA or university accommodation sector.
• Ability to work in a fast-paced environment.
• Effective team player.

Responsibilities

• Manage administration, housekeeping, and maintenance teams.
• Provide customer care and support to students.
• Organize social events and monitor social media.

Skills

Strong communicator

Organizational skills

Customer care experience

Ability to multi-task

Attention to detail

Education

Degree level qualification in a related field

Job description

About Us :

Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents.

We are seeking a dedicated professional to fill the position of Scheme Manager for our Bath Property.

Key Duties & Responsibilities

1. Office Administration

• Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.
• Maintain a close relationship with other Student Castle / Capitol Students sites management teams, suppliers, and business partners.
• Develop, review and update office documents as necessary.
• Manage staff holidays and sickness logs.
• Manage timesheets and ensure correct hours are submitted to payroll.
• Respond to student requests and queries on generic site email address.
• Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash.
• Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears.
• Ensure that spending and revenue meets budgetary targets.
• Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.
• Manage any nomination agreements that are in place.

2. Customer Care and Pastoral Support

• Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
• Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life
• Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy
• Organise social events with student input.
• Monitor social media and regularly update all social media streams.
• Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.

3. Business Development

• Arrange and perform sales viewings for prospective customers.
• Promote the business at university open days.
• Utilise online materials and social media to promote the Capitol Students and Student Castle brand.
• Develop and implement new marketing strategies.
• Build and maintain close relationships with universities and other educational establishments.

4. Facilities Management Support

• Log and inform facilities team of maintenance issues.
• Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.
• Liaise with contractors for maintenance issues unable to be dealt with in house.
• Advise students of works to be carried out and access to rooms being required.
• Ensure servicing and maintenance records are kept up to date.
• Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements.
• Work with FM team to explore new options for maintenance and service partners.

5. Other Duties

• Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends.
• Perform and document regular inspections of student flats.
• Manage summer deep clean and maintenance programme of works.
• Recruit new staff members to all departments as necessary.
• Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines.

Experience & Skills :

• A degree level qualification in a related field is desirable
• PBSA / University Accommodation Sector / hospitality / BTR Experience
• Strong communicator and relationship builder
• Able to work in a fast-paced and often reactive environment
• Work effectively as an individual and as a team player
• Be extremely organized with the ability to multi-task
• Meticulous attention to detail

Why Join Our Team :

At Capitol Students, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here’s a glimpse of what we offer :

• 33 Days of Annual Leave including Bank Holidays : Because work-life balance matters.
• Discretionary Bonus Scheme : Recognizing and rewarding your hard work.
• Health and Wellbeing Initiatives : Your health matters to us.
• Virtual GP Access : Easy and convenient healthcare at your fingertips.
• Health Cash Plan : Taking care of your health expenses.
• Company Paid Sick Leave : We support you during challenging times.
• Enhanced Maternity / Paternity Pay : Welcoming the newest members of your family.
• Maternity Wardrobe Support : Looking and feeling great during pregnancy.
• A Gift at the Birth of Your Baby : Because new beginnings deserve a celebration.
• Entire Day Off for Your Child’s First Day at School : Cherishing important moments.
• Me Day : Take a break, you've earned it.
• Access to Deals & Discounts : Enjoy exclusive perks.
• Career Celebration Awards : Recognizing your achievements along the way.

..... and more!

More details and eligibility criteria will be shared with the successful candidate!

Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.