Property Management Compliance Officer-UASC and Care Leaver

DCV Technologies Limited; Whitstable; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading provider of housing solutions is seeking a dedicated professional to support internal audits for contracts. The role involves planning inspections and conducting audits while ensuring compliance with standards. Candidates should have strong people management skills and extensive experience in Quality Assurance, along with the ability to provide operational guidance. This position offers a variety of benefits, including annual leave and health membership.

Benefits

25 days annual leave plus bank holidays

Health Membership

Life cover

Laptop and phone provided

Employee Assistance Programme

Qualifications

• Proven housing experience at a supervisory or managerial level.
• Strong understanding of Quality Assurance frameworks and standards.
• Excellent communication skills.

Responsibilities

• Conduct internal audits across designated areas of the business.
• Plan and prioritise inspections, audits, and quality assurance visits.
• Liaise with social services and contractors to support service delivery.

Skills

People management

Quality Assurance

Project management

Communication

Interpersonal skills

Education

Membership of the Chartered Quality Institute (CQI)

Internal Quality Assurance (IQA)

Job description

Our client, a leading provider of housing solutions, is seeking a dedicated professional to support the delivery of a comprehensive and professional internal audit function for the KCC contract and any future UASC and Care Leaver contracts. Reporting to the UASC and Care Leaver Property Management Compliance Service Manager, you will be responsible for independently conducting internal audits across designated areas of the business and reporting findings to the Head of UASC and Care Leaver Contracts.

Responsibilities

• Plan and prioritise property inspections, audits, and quality assurance visits in line with the contract requirements.
• Provide operational guidance and support to Housing Officers to uphold property standards and assist accommodated young people.
• Liaise with social services, contractors, and other professionals to support service delivery, address issues, and resolve complaints promptly.
• Conduct internal audits from planning to reporting stages, ensuring compliance with contract KPIs and identifying risks.
• Attend meetings to present audit findings and collaborate on practical solutions to mitigate identified risks.
• Schedule and coordinate inspections for planned and emergency dispersals, while monitoring and escalating any property issues or delays.
• Carry out risk assessments and oversee the tracking of property defects to ensure health, safety, and quality standards are met.

Qualifications

• Proven housing experience at a supervisory or managerial level, ideally within a challenging tenant environment.
• Strong people management skills with a track record of leading and supporting diverse teams.
• Extensive experience in Quality Assurance within the housing or construction sectors, with in-depth knowledge of quality control procedures and legal standards.
• Membership of the Chartered Quality Institute (CQI) or equivalent is preferred; Internal Quality Assurance (IQA) qualification is desirable.
• Excellent communication skills.
• Solid background in planning and project management, consistently delivering against objectives.
• Strong understanding of Quality Assurance frameworks, standards, and industry best practices.
• Good interpersonal and relationship-building skills.
• Able to remain calm and effective under pressure.
• Full UK driving licence.
• Use own vehicle and be able to travel daily (remote working).
• Subject to satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check.

Benefits

• 25 days annual leave plus bank holidays.
• Health Membership.
• Life cover.
• 6-month probation period.
• 4% employer and 4% employee pension contribution.
• Laptop, phone, and other equipment as needed.
• Employee Assistance Programme.
• Referral scheme.