Property Licensing & Compliance Advisor

CONNELLS GROUP; Norwich; On-site; GBP 24,000; Full time

Job summary

A leading property services provider in Norwich is seeking a motivated Customer Service Advisor to join their Licensing team. In this role, you will provide essential admin and operational support while ensuring compliance with licensing regulations. The ideal candidate will possess outstanding customer service and communication skills, be organized, and have a keen attention to detail. This position offers a competitive salary of £23,875, with further professional development opportunities and various employee benefits, including discounts and annual leave.

Benefits

Competitive salary

Support in obtaining ARLA Propertymark qualifications

Discounts on products and services

Access to Employee Assistance Programme

Cycle to work scheme

23 days annual leave, plus Bank Holidays

Qualifications

• Experience in customer service or administration.
• Strong communication skills both verbal and written.
• Ability to work in a fast-paced environment.

Responsibilities

• Support lettings branches in ensuring compliance.
• Liaise with landlords and local authorities.
• Assist with time-sensitive regulatory projects.
• Research potential new property licensing schemes.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

A leading property services provider in Norwich is seeking a motivated Customer Service Advisor to join their Licensing team. In this role, you will provide essential admin and operational support while ensuring compliance with licensing regulations. The ideal candidate will possess outstanding customer service and communication skills, be organized, and have a keen attention to detail. This position offers a competitive salary of £23,875, with further professional development opportunities and various employee benefits, including discounts and annual leave.