Property & Facility Helpdesk Advisor

Ardonagh; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A major UK broker in Manchester is seeking a Property & Facilities Helpdesk Advisor. This hybrid role involves providing support in maintenance planning, delivering exceptional customer service, and collaborating with service partners. The ideal candidate will have helpdesk experience, strong IT skills, and excellent communication abilities. Join us for a rewarding career with benefits like 26 days holiday and professional development opportunities.

Benefits

Holiday entitlement of 26 days plus bank holidays

Career progression opportunities

Award-winning learning & development programs

Pension scheme

24-hour Employee Assistance support

Corporate perks and discounts

Paid volunteering day

Charity fundraising support

Spotlight Awards recognition

Qualifications

• Experience in a helpdesk or call centre service.
• Ability to develop productive relationships.
• Willingness to learn and develop new skills.

Responsibilities

• Respond to incoming telephone, email and Teams messages.
• Identify issues and appoint the appropriate service partner.
• Monitor maintenance performance and manage supplier accounts.

Skills

Customer service

IT literacy

Organizational skills

Communication

Tools

Dynamics 365

Concept FM

Job description

Property & Facilities Helpdesk Advisor - Manchester - Hybrid - ARD1078302

Purpose of the Role

Based in Manchester, this exciting new Property & Facilities (P&F) Helpdesk Advisor opportunity has arisen to join our Operations team to provide support in planning maintenance to ensure we are compliant with regulations, dealing quickly and professionally with issues as they are reported to us and to provide class leading customer service.

This is a hybrid role requiring 2 or 3 days per week in the office once training is complete.

You will report to the P&F Helpdesk Team Leader whilst working closely with the wider P&F team and Service Partners to help provide a best-in-class service by creating and maintaining great places to work.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

• Respond quickly and efficiently to incoming telephone, email and Microsoft teams messages, ensuring any requests are acted on and followed through to completion in a timely manner.
• Identify issues and appoint the appropriate service partner to undertake required tasks and/or repairs.
• Build and maintain relations with Hard and Soft service providers. Chasing suppliers where necessary and updating customers.
• Monitor planned and reactive maintenance performance, identify poorly performing tasks and effect remedial action to ensure timely completion.
• Administration tasks including: Raising PO’s and reconciling invoices associated with reactive and planned maintenance, assist the P&F Helpdesk Manager in monthly reporting, to identify trends and manage the risks more effectively and support internal customers with the use of internal systems
• Maintain a high level of accuracy when obtaining and inputting information.
• Manage accounts with suppliers e.g. Royal Mail, stationery suppliers etc.

Who we are looking for

This is an opportunity for an IT literate, passionate, motivated, organised and enthusiastic individual who works well as part of a team but can also use their initiative. You will need to be professional, innovative and open to challenges and change whilst having a can-do, hands-on approach. We are looking for someone is/has:

• Experience in a helpdesk or call centre service, demonstrating the ability to develop productive working relationships with customers and suppliers.
• Experience managing a supply chain/contractor performance.
• Excellent communication skills with the ability to ask the right questions and determine the correct course of action.
• Willingness to learn and develop new skills/knowledge.

If you have COSHH and/or IOSH qualification together with experience of Dynamics 365 and Concept FM, that would be advantageous but not essential.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality!

So if this sounds like you, and you are looking for a new challenge where you can learn and develop your career, then this could be a great opportunity for you.