Property Claims Handler (Subsidence)

Crawford & Company; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global insurance firm is looking for a Subsidence Advisor to assist clients in managing and settling subsidence claims. The role involves interpreting technical data and maintaining excellent communication with policy holders to enhance their customer experience. Ideal candidates will possess strong relationship-building and negotiation skills, be adaptable, and have good IT proficiency. The company offers career development opportunities and supports further education in the insurance field.

Qualifications

• Strong negotiation skills for managing settlements and appointments.
• Ability to build relationships with clients and stakeholders.
• Good IT skills with attention to detail.

Responsibilities

• Support clients in managing and settling Subsidence claims.
• Interpret technical data and provide clear documentation.
• Keep policy holders informed throughout the claims process.

Skills

Problem solving

Negotiation skills

Relationship-building

IT skills

Attention to detail

Education

Insurance qualification (preferred)

Job description

Job Description

Our Subsidence Advisor opportunities are ideal to kick start your career with a well‑established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. You’ll initially be based in one of our UK offices during training, dependant on location and experience, office‑based working may be required for the role.

Responsibilities

You’ll be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of domestic and commercial with various values.

A large part of this role will be interpreting technical data, investigation information, repair schedules and translating this into a customer‑friendly document. The technical aspect takes around six months to master dependant upon your experience, but we’ll provide the tools, guidance and support to guide you through your development and progression.

The key to this role is communication: keeping the policy holder informed and up‑to‑date with progress, providing a first‑class service to ensure the customer journey is the best possible. You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible.

Qualifications

We’re looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in learning client‑servicing skills. Previous claims handling experience is an advantage, but we’d like to hear from you if you have a similar commercial background. Additionally, we’d like you to have:

• Good negotiation skills – for arranging appointments and explaining information when there is pushback on settlement
• Strong relationship‑building skills – engaging with all parties, providing support and help when it’s most needed
• To understand what matters to the customer and to put this first – putting yourself in their shoes
• Good IT skills, with a keen eye for detail
• Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not
• Flexibility in travelling on adhoc occasions for training and meetings