Property Claims Handler

RSA; Cambridgeshire and Peterborough; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company in the UK is seeking a Specialist Claims Handler to oversee household claims management. In this hybrid role, you will engage closely with customers and suppliers, ensuring claims are processed efficiently. The ideal candidate will possess exceptional communication and organizational skills, with a background in insurance preferred. A comprehensive benefits package awaits, alongside opportunities for professional development.

Benefits

Pension contributions up to 11%

Flexible working hours

Opportunities for continuous development

Qualifications

• Excellent customer service skills essential.
• Desirable knowledge of building and contents damage.
• Technical experience in water damage stabilization is a plus.

Responsibilities

• Manage a portfolio of household claims from start to finish.
• Collaborate with customers and suppliers to resolve claims.
• Prioritize customer satisfaction and maintain transparency in processes.

Skills

Communication skills

Negotiation skills

Organizational skills

Knowledge in insurance/claims handling

Job description

Introduction

At RSA we believe that insurance is about people, not things. Our inspiring colleagues focus on shaping the future by helping people, business and society prosper in good times, and be resilient in bad times. This is the foundation on which we operate. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We are currently recruiting for a Specialist Claims Handler to join our established and experienced team here at RSA on a hybrid basis.

Your role

As our Specialist Claims Handler, you will manage a portfolio of household claims from initial notification to conclusion, following agreed-upon claims processes and fulfilling claims through our network of suppliers or cash settlement.

You will have excellent communication, negotiation, and organisational skills, you will also collaborate closely with your customers and approved suppliers to bring the claims to a successful conclusion. You will prioritise customer satisfaction and maintain transparency throughout the claims process. Majority of your time will be spent managing customer interactions, whether by phone or email. You will be communicating with suppliers and serving as the primary source of knowledge and experience for the claims you project manage.

Your role requires you to primarily deal with home claims resulting from the escape of water, floods, and fire. However, you will be required to handle all types of claims up to the value of £15,000.

Following your induction, your role will be hybrid, with 1-3 days in office a week to collaborate with colleagues.

About you

As the primary point of contact for our customers, you will provide excellent customer service, and uphold RSA values by providing assurance, direction, and a clear path forward. You will have knowledge in insurance/claims handling and be used to thinking on your feet and making effective decisions.

It would be desirable if you have an understanding of building and contents damage, in relation to the input of risk and the circumstances of loss. As well as technical experience in the stabilisation and management of water damage; however this is not essential as full training will be provided.

What we offer you

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority, and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.