Project Manager – Digital Switchover Programme

Moat Homes; Dartford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A housing organization in England is looking for an experienced Project Manager to lead the Digital Switchover Programme. This pivotal role requires overseeing a nationwide transition from analogue to digital services, ensuring seamless upgrades for telecare services. Candidates should have strong project management experience, ability to manage complex supplier relationships, and excellent communication skills. This role offers flexible working arrangements, a competitive salary, and a chance to contribute significantly to digital transformation efforts.

Benefits

Flexible working arrangements

Support for agile working

All necessary IT equipment provided

Qualifications

• Proven experience in managing complex multi-stakeholder projects.
• Strong commercial acumen managing complex multi-supplier relationships.
• Understanding of the PSTN switch-off and implications for housing services.
• Excellent communication, stakeholder engagement and problem-solving skills.
• Comfortable in a fast-paced change-oriented environment.

Responsibilities

• Lead planning, execution and delivery of the Digital Switchover Programme.
• Coordinate internal teams, suppliers and stakeholders for service upgrades.
• Manage risks, dependencies and budgets associated with the programme.
• Ensure compliance with regulatory requirements.
• Communicate progress to senior leadership and operational teams.
• Champion customer-focused communication.

Skills

Project Management Methodology

Digital Marketing

Content Management Systems

Jira

Trello

Smartsheet

Basecamp

Microsoft Project

Wordpress

Education

Project management qualification (e.g. PRINCE2, Agile, PMP)

Job description

Project Manager – Digital Switchover Programme

Location: Flexible (home-based with travel to Dartford office & sites as required)

Contract Type: 12-month fixed‑term contract (Hours negotiable)

Salary: Flexible depending on experience

Closing Date: Monday 15th December 9am

What we are looking for

We are seeking an experienced Project Manager to lead Moats Digital Switchover Programme ensuring a smooth transition from analogue to digital services across our housing portfolio. This nationwide change known as the PSTN (Public Switched Telephone Network) switch‑off affects all UK households, businesses and public services. We must upgrade our telecare and other connected services to digital networks ahead of the official switch‑off deadline to ensure service continuity and enhance safety reliability and future‑readiness.

This is a pivotal role in Moats transformation journey working closely with the Head of Delivery & Change & our Director of Data & Technology to deliver a high‑impact programme that directly affects customers and operational teams.

You will be joining the programme at a key point our solutions have been identified multiple suppliers have been onboarded and we are now entering the crucial phase of delivery. As we progress through our schemes testing solutions & communicating with customers, underpinning this complex programme with a well‑controlled plan will be essential to our success.

Key Responsibilities

• Lead the planning, execution and delivery of the Digital Switchover Programme across Moats housing portfolio.
• Coordinate with internal teams, external suppliers and stakeholders to ensure timely upgrades of telecare and other connected services.
• Manage risks, dependencies and budgets associated with the programme.
• Ensure compliance with regulatory requirements and industry standards.
• Communicate progress and impact clearly to senior leadership and operational teams.
• Champion customer‑focused ensuring minimal disruption and clear communication to residents.

About You

• Proven experience in managing complex multi‑stakeholder projects, ideally within housing infrastructure or digital transformation.
• Strong commercial acumen with proven experience managing complex multi‑supplier relationships.
• Strong understanding of the PSTN switch‑off and its implications for housing and telecare services is beneficial.
• Excellent communication, stakeholder engagement and problem‑solving skills.
• Comfortable working in a fast‑paced change‑oriented environment.
• Project management qualification (e.g. PRINCE2, Agile, PMP) is desirable.

Working at Moat

We support agile working and provide all necessary IT equipment to enable flexible working between home and our Dartford office, as part of a collaborative, forward‑thinking team committed to delivering meaningful change for our customers.

To apply

Complete our application form in full via our careers website. We are keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills and what makes you a great fit for our team.

Who are we

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the purpose is to open doors to better lives for our customers. We thrive to be customer pioneers, providing a great customer experience.

We were proud to have been recognised as one of The Sunday Times Best Places to Work 2025 based on feedback from our colleagues.

Why join us

Come and make a difference, grow your career, join a great team and take on new challenges.

Benefits

Excellent benefits. For more information, check out our employee benefits video: Our employee benefits: what we can offer you.

Key Skills

Project Management Methodology, Digital Marketing, Content Management Systems, Trello, Basecamp, Smartsheet, Drupal, Jira, Project Management, Project Management Software, Microsoft Project, Wordpress.

You may apply early as we may close the advert before the closing date.

Other Details

Employment Type: Full‑Time

Experience: Years

Vacancy: 1