Project Manager (CRM or FSM)

SSE Academy; Cheltenham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading engineering solutions provider in Cheltenham is seeking an experienced Project Manager with expertise in Microsoft Dynamics 365 CRM and Field Service Management solutions. The role involves leading complex projects across EMEA, fostering collaboration among teams, and managing vendor relationships. Responsibilities include developing project plans and addressing risks to ensure timely deliveries. The ideal candidate will have a strong project management qualification and a proven track record with senior stakeholders. This position offers flexible working options and competitive benefits.

Benefits

27 days holiday allowance

Flexible working

Comprehensive private healthcare

Enhanced pension plan

Life assurance

Share Ownership Plan participation

Free onsite parking

Paid volunteering leave

Qualifications

• Proven experience as a Project Manager with CRM or FSM solutions.
• Experience in engaging and influencing senior stakeholders.
• Hands-on experience with project management methodologies.

Responsibilities

• Lead complex projects across EMEA and global IS.
• Develop and maintain project plans and budgets.
• Monitor progress and address risks and issues.

Skills

Project management

Stakeholder engagement

Agile delivery methodologies

Waterfall delivery methodologies

Leadership

Education

Professional qualification in project management (e.g., PRINCE2, PMP)

Tools

Microsoft Dynamics 365

Job description

Project Manager (CRM or FSM)

Role Overview:

The IS Project Manager will lead complex projects for Steam IS across EMEA and global IS as required, coordinating multiple workstreams and driving timelines to deliver on schedule, within budget, and to the highest quality standards. This role requires proven experience delivering Microsoft Dynamics 365 Customer Engagement (CRM) and Field Service Management (FSM) solutions, supported by strong business process knowledge. Based in Cheltenham, the position requires two days onsite per week, with flexibility supported

Your objectives and responsibilities will focus on:

• Developing and maintaining project plans, budgets, and core artefacts
• Monitoring progress and proactively addressing risks, issues, and dependencies including creation of mitigation and contingency plans
• Leading multiple workstreams and cross-functional teams to ensure efficient delivery
• Defining roles and responsibilities, fostering collaboration and accountability
• Managing vendor relationships and performance to meet project requirements

Your previous experience is likely to include...

• Proven experience as a Project Manager, successfully delivering projects involving Customer Engagement (CRM) or Field Service Management (FSM), overseeing multiple sub-projects simultaneously
• Professional qualification in project management or a related discipline (e.g., PRINCE2, PMP, Agile).
• Proven ability to engage and influence senior stakeholders, driving alignment and decision‑making across complex initiatives.
• Hands‑on experience with both Agile and Waterfall delivery methodologies, selecting and applying the right approach for each project.
• Deep understanding of the application development lifecycle, from requirements through deployment and support.
• Track record of delivering business change and IS/IT solutions, ensuring successful adoption and measurable outcomes.
• Broad knowledge of current technology enablers and trends, leveraging them to deliver innovative and efficient solutions

To be successful in this role you will demonstrate:

• Demonstrate Spirax Core Values at all times
• Adapt quickly to shifting priorities and timelines
• Exhibit strong leadership, communication, and stakeholder management skills
• Apply best practices in software/service release and deployment
• Be self‑motivated, detail‑oriented, and effective in multi‑cultural environments

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Group is a FTSE100 and FTSE4Good multi‑national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts' portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender‑neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause‑friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life‑at‑spirax/our‑inclusive‑group/our‑inclusion‑commitments.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.