Project Manager, Abusive Actor Operations

Meta; City Of London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading social media company in London is seeking a Project Manager for its Global Operations Integrity Team. The role involves delivering projects with quantitative analysis, improving operational efficiencies, and managing cross-functional teams. Candidates should have a Bachelor's degree and 4+ years of relevant experience in operations or technology. The position offers insights into user behavior while enhancing the safety of online platforms.

Qualifications

• 4+ years of experience in operations, technology, or management consulting.
• Experience with strategic/analytical initiatives and customer operations.
• Ability to communicate with technical teams and manage projects end-to-end.

Responsibilities

• Deliver projects involving quantitative analysis and strategy development.
• Manage day-to-day operations against quality targets.
• Analyze data to identify user trends and improve operations.

Skills

Project management

Data analysis

Problem-solving

Communication

Strategic thinking

Education

Bachelor's degree

Tools

SQL

Tableau

Python

Job description

Overview

Summary:

The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives. Integrity Operations' focus is on mitigating real-world harm to protect our community of users, improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are advocates for the Facebook and Instagram communities. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to harm reduction and support at scale. You will generate insights and optimize the labelling process. You will play a pivotal role in the development of AI and ML models, ensuring the accuracy and relevance across both integrity and support use cases.

Responsibilities

1. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to implement modern community experiences through process, policy, and product improvements

2. Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and fast-paced environment

3. Analyze data to identify user trends and malicious behavior and suggest recommendations to improve operations

4. Use problem solving skills to resolve large and complex business problems

5. Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats

6. Help create scalable policies and processes to solve complex business problems and ensure the safety of the community

7. Build effective cross-functional partnerships to create better solutions for our community and users

8. Develop an understanding of the integrity issues and how they affect our community

9. Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

Minimum Qualifications

1. Bachelor's degree

2. 4+ years of experience in an operations, technology, management consulting, or equivalent environment

3. 4+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations

4. Experience communicating with a variety of audiences, including engineering and technical teams

5. Experience managing and prioritizing projects end-to-end across various stakeholders and functions

Preferred Qualifications

1. 1+ years of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools

2. Knowledge of other programming languages, e.g. Python, R, SQL

3. Avid user of our platform of products

4. Strategic thinker with analytical and creative problem-solving skills

Industry: Internet