Project Coordinator

Tuffcoat USA; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable organization in the East Midlands is seeking a highly organised Project Coordinator to support their Restart Scheme. This role involves managing training sessions, assisting stakeholders, and maintaining accurate data. The ideal candidate will excel in customer service and possess strong organizational skills. Experience in administration is beneficial. This position promotes a proactive approach and a warm, customer-first mindset.

Qualifications

• Naturally organised and skilled at managing busy workloads.
• Calm and professional in high-pressure situations.
• Effective at building relationships through clear communication.

Responsibilities

• Coordinate venue bookings for training sessions.
• Manage diaries for Employment Mentors and Key Workers.
• Handle telephone referrals from Jobcentre Plus.

Skills

Excellent customer service and interpersonal skills

Strong planning and organisational abilities

Ability to work to daily, weekly, and monthly targets and KPIs

Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Good written and verbal communication skills

Experience in administration

Job description

Overview

The Growth Companys (GC) Employment team is seeking a highly organised and proactive Project Coordinator to support the delivery of the Restart Scheme in Mansfield. Youll be the first point of contact for customers and partners, ensuring a professional and welcoming environment while managing key operational tasks. This role involves coordinating training sessions, managing stakeholder communications, and maintaining accurate data and financial records, all within a fast-paced, target-driven environment.

Responsibilities

• Coordinate venue bookings for 1-1 and group training sessions.
• Manage diaries and appointments for Employment Mentors and Key Workers.
• Greet and register customers and visitors in line with Health & Safety and data security policies.
• Handle telephone referrals from Jobcentre Plus with professionalism and confidentiality.
• Record and maintain participant data using internal systems (e.g. ISIS, JMS, IMPACT).
• Liaise with Probation Officers and employers to ensure timely updates and employment validation.
• Raise payments and purchase orders using internal financial systems.
• Ensure the smooth running of the office, including petty cash management and mail handling.

About You

• Naturally organised, with a structured approach to managing busy workloads.
• Calm and composed when faced with challenging or high-pressure situations.
• Skilled at building strong relationships through clear and professional communication.
• Comfortable handling multiple tasks and meeting tight deadlines.
• Trusted to manage sensitive information with discretion and care.
• A collaborative team player who also works well independently.
• Proactive in identifying ways to improve service delivery and internal processes.
• Warm and approachable, with a customer-first mindset.

Skills Required

• Excellent customer service and interpersonal skills.
• Strong planning and organisational abilities.
• Ability to work to daily, weekly, and monthly targets and KPIs.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Good written and verbal communication skills.
• Experience in administration, ideally within a funded or contracted environment.
• Familiarity with internal booking and finance systems is an advantage.
• Willingness to undertake training and adapt to new systems and processes.