Programme Manager

Informa Plc; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading international firm based in Greater London is seeking a dynamic Programme Manager to drive operational excellence and enhance customer experiences as part of the One Informa strategic program. This role involves launching Lead Insights, a data-driven customer ROI tool designed to support clients with lead tracking and campaign analytics. The successful candidate will ensure effective planning and coordination across teams, facilitating seamless adoption of new processes. Strong communication, adaptability, and leadership skills are essential for this position.

Benefits

Great community with social events

Volunteering days with charity match funding

Bespoke training and mentoring opportunities

25 days annual leave plus additional benefits

Company-funded private medical cover

ShareMatch scheme for employee ownership

Wellbeing support and mental health resources

Recognition programs for great work

International collaboration opportunities

Qualifications

• Focus on accuracy and thoroughness in planning and execution.
• Able to work effectively across teams and workstreams.
• Skilled at managing challenges and uncertainty.
• Dedicated to delivering impactful change.
• Able to influence stakeholders across all levels.
• Comfortable managing multiple priorities.

Responsibilities

• Ensure programme plans are documented and communicated across stakeholders.
• Act as a key partner across multiple workstreams.
• Maintain business readiness to support smooth delivery.
• Facilitate regular communication and updates.
• Coordinate weekly updates and areas of risk.
• Track clear KPIs for measuring success.

Skills

Detail-oriented and methodical

Collaborative and dependable

Adaptable and resourceful

Committed to operational excellence

Commercially oriented

Data-driven decision-maker

People-oriented

Excellent communicator

Thrives in complexity

Team player

Job description

Overview

Join a transformative journey as a Programme Manager in our One Informa strategic program, where you will be part of the team that champions the delivery of the four key pillars of One Informa. This role offers an exceptional opportunity to shape the future of customer experiences while driving operational excellence and impactful change across Informa Markets.

As our dynamic Programme Manager, you will play a pivotal role in launching and implementing Lead Insights within Informa Markets. Lead Insights is a cutting-edge, data-driven customer ROI tool that empowers our clients with lead tracking and campaign analytics, driving both customer success and new revenue for Informa.

Reporting to the Divisional Business Readiness Lead, you’ll ensure a smooth rollout by minimising operational disruptions and aligning the launch with our strategic goals. This role is all about planning, coordinating, and executing readiness activities across teams to ensure seamless adoption of processes and systems.

Responsibilities

• Accountable for ensuring programme plans are documented, coordinated, and communicated across all stakeholders
• Act as a key partner across multiple workstreams to ensure alignment and integration of efforts.
• Maintain business readiness, cutovers, and UAT criteria to support smooth delivery
• Facilitates SteerCo meetings and ensures alignment between business and delivery teams
• Facilitate regular communication and updates across workstreams to maintain transparency.
• Tracking sales and revenue pricing, targets and results and prepare weekly and monthly reports.
• Coordinate with Lead Insights Product Lead and Informa Markets COO on weekly updates and areas of risk.
• Set up ways of working to support programme delivery
• Drive delivery of unified technology platforms and simplified operating models
• Execute detailed plans for readiness activities across workstreams
• Minimise operational disruption while ensuring smooth adoption of new processes and systems
• Collaborate with stakeholders to identify risks and implement mitigation strategies
• Track clear KPIs for measuring success

Qualifications

• Detail-oriented and methodical: Focused on accuracy and thoroughness in planning and execution.
• Collaborative and dependable: Able to work effectively across teams and workstreams.
• Adaptable and resourceful: Skilled at managing challenges and uncertainty.
• Committed to operational excellence: Dedicated to delivering impactful change.
• Commercially oriented and focused to work with stakeholders and portfolio leads to ensure successful deployment and roll out.
• Data-driven decision-maker: Capable of leveraging analytics for business outcomes.
• People-oriented: Able to influence stakeholders across all levels of the organization.
• Excellent communicator: Articulate in driving vision and change.
• Thrives in complexity: Comfortable managing multiple priorities in fast-paced environments.
• Team player: Experienced in cross-functional leadership and collaboration.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community:a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact:take up to four days per year to volunteer, with charity match funding available too
• Career opportunity:the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out:25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you\'ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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