Programme Manager

Candour Talent Ltd; Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Programme Manager in Newport to oversee operational and financial aspects of customer accounts. The ideal candidate should have experience in aerospace manufacturing, project management, and customer service. Responsibilities include leading teams, ensuring customer satisfaction, and maintaining profitability. This role offers a permanent, full-time position with competitive salary based on experience.

Qualifications

• Proven track record in project management.
• Experience in an electronics manufacturing environment.
• Familiarity with SIOP and MRP processes.

Responsibilities

• Lead a customer-focused team ensuring exceptional service.
• Maintain long-term customer relationships.
• Provide accurate financial forecasting.

Skills

Project management

Leadership

Customer relationship management

Financial forecasting

ERP systems

CRM systems

Aerospace manufacturing

Trade compliance sales

Education

Related qualifications in project management

Tools

Account management tools

ERP systems

CRM systems

Job description

Overview

Candour Talent are recruiting a Programme Manager for their client based in Newport. Employment Type: Permanent/Full Time. Working Hours: Monday to Friday. Salary: NEG DOE.

We are seeking a dynamic and experienced Programme Manager (PM) to be the main point of contact for the customer, overseeing all operational and financial aspects of assigned customer accounts, including costs, pricing, profitability, working capital, and customer service. You will work closely with the Programmes team and other departments to maximise business opportunities with the client, building relationships and promoting growth. The client is particularly interested to hear from candidates with experience in aerospace manufacturing and certification, and in trade compliance sales (export control).

The Role

• Lead a customer-focused team ensuring exceptional customer service to drive both growth opportunities.
• Utilise account management tools, CRM systems, and ERP systems.
• Establish and maintain meaningful and long-term customer relationships.
• Support with the maintenance of healthy gross margin and operating profit, prioritising financial stability and growth.
• Ensure all systems are kept up to date.
• Provide accurate and timely financial forecasting for revenue, order intake, and order book, supporting informed decision-making and strategic planning efforts.
• Take ownership of collecting invoice payments within agreed-upon terms to maintain a healthy cash flow.
• Promptly address excess and obsolete material claims.
• Resolve customer pricing discrepancies promptly and accurately.
• Maintain and execute customer contracts diligently, mitigating risks and fostering trust and stability.
• Act as the main point of contact for customers - ensuring customer satisfaction, resolving issues, and managing escalations effectively.
• Collaborate with teams to ensure operational excellence and to ensure organisational KPIs are met.
• Conduct regular customer meetings.
• Utilise standardized tools and processes to provide regular reports to the management team.
• Contribute to monthly SIOP meetings and the annual strategic/budget planning process.

The Ideal Candidate

• Proven track record in project management, demonstrating direct or indirect leadership of cross-functional teams.
• Related qualifications and familiarity with relevant tools are advantageous.
• Previous experience in an electronics manufacturing operations environment, with knowledge of operational methodologies and tools.
• Familiarity with SIOP and MRP processes and systems.
• IT proficiency with expertise in ERP and CRM systems.
• Additional preferred experience:
  • Aerospace manufacturing and certification
  • Trade compliance sales (export control)

How to Apply

If you have the required experience for this role, please apply!

INDP1

Email Address: [e-mail]

About Candour Talent

We are an award-winning recruitment agency that builds strong connections with both clients and candidates. We operate as a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring we can effectively meet the diverse needs of our clients and candidates. We are committed to understanding your skills, experiences, and aspirations to match you with opportunities that align with your professional goals and help you thrive.

Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with confidentiality and in accordance with our Candidate Privacy Information Statement.

While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back within 7 days of your application, you may have been unsuccessful on this occasion.