Programme Delivery & Change Lead

Financial Ombudsman Services; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A public financial service organisation in Greater London is seeking a Programme Delivery & Change Lead to oversee strategic delivery and transformation efforts. The role involves managing complex projects, developing business cases, and building strong relationships with stakeholders. The ideal candidate will have extensive experience in leading change, possess strong organisational skills, and be comfortable handling budgets. This position offers a hybrid work environment with opportunities for personal and career development.

Benefits

25 days holiday entitlement

Generous pension

Gym membership discounts

Health plan and mental health support

Various family-friendly policies

Qualifications

• Extensive experience managing or leading complex delivery in change, reform, or transformation.
• Strong coordination and organisational skills in a planning context.
• Experience managing budgets and building business cases.

Responsibilities

• Monitor and report on progress across workstreams, identifying risks and blockers.
• Lead the development of business cases and options for delivery.
• Manage overall resource planning and coordinate internal/external support.
• Track and manage budgets for delivery-related resources.

Skills

Extensive experience managing complex delivery

Strong coordination and organisational skills

Excellent communication and influencing skills

Experience with numbers and budget management

Education

Project management qualification APM or Prince2

Job description

Programme Delivery & Change Lead

we encourage you to apply!

Join a team where drives everything we do, fuels our growth, builds our foundation, and shapes our culture.

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. As well as extensive opportunities for personal and career development.

About Us

After 25 years of dedicated service, now is the perfect moment to reset the system, ensuring both our Service and the redress framework are ready for the future. If you are passionate about driving enterprise-level change and transformation, this is an exciting opportunity to join us and help shape the future of redress.

The Central Support team plays a key role in enabling this change. We bring delivery expertise and organisational insight to unblock challenges, co-design solutions, and drive progress across the Modernising Redress workstreams.

We’re entering a pivotal phase of transformation following our recent Call for Input. Our goal is to modernise redress by delivering a more efficient, accessible dispute resolution service.

As Delivery & Change Lead, your role is central to keeping this momentum. You coordinate delivery, shape plans, and ensure priorities stay on track—blending strategic oversight with hands‑on execution. Success depends on your ability to navigate the detail, influence stakeholders, and keep things moving with pace and purpose.

What You’ll Do

• Monitor, track and report on progress across the workstreams – identifying risks, blockers, and interdependencies
• Lead the development of business cases and options for future phases of delivery
• Manage overall resource planning, including the coordination of internal capacity and external support
• Lead the oversight of any professional services (consultants, external advisers), acting as the main day‑to‑day contact
• Track and manage budgets for all delivery‑related resources, ensuring value for money and spend against plan
• Create and maintain delivery artefacts (trackers, timelines, action logs) in a way that’s useful and enables decisions
• Support the rhythm of delivery by preparing updates, enabling decisions, and connecting the dots across workstreams
• Build strong working relationships across enabling functions and senior stakeholders
• Support the implementation of decisions and changes – not just the planning of them

Minimum Criteria

• Extensive experience managing or leading complex delivery in change, reform, or transformation, ideally in a regulatory environment setting
• A learning mindset – you pick things up quickly and want to understand the work, not just manage it
• Strong coordination and organisational skills in a planning context – able to manage multiple moving parts and prepare papers for C‑Suite
• A sharp eye for the detail, but always aware of the bigger picture
• Confidence in working with ambiguity, shifting priorities, and incomplete information
• Comfort working with numbers – experience managing budgets, building simple plans and business cases
• Excellent communication and influencing skills – able to keep people aligned and moving forward
• Project management qualification APM, Prince2

It would also be nice for you to have

• A learning mindset – you pick things up quickly and want to understand the work, not just manage it
• A sharp eye for the detail, but always aware of the bigger picture

Why You’ll Love Working With Us

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here :

Flexibility: Work your way — remote, hybrid, or in‑office

Wellbeing: [Health plan, gym memberships, mental health support]

Growth: We invest in your future with [courses, mentorship, promotions]

Culture

Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us :

25 days holiday entitlement, with the option to buy extra or sell days

Generous pension

Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will‑writing service amongst others

Gym membership discounts, and a fully equipped on‑site gym open 24 / 7 in London only

Let’s Make This Easy. Apply in a few minutes

Apply with your updated CV, ensuring you are highlighting where your experience fits the minimum criteria.

Shortlisted candidates will be invited to a first stage which may include completing online assessments, and or a telephone interview.

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.

Thank you for your interest in working with us, we wish you luck with your application.