Program Officer - London

University of California Education Abroad Program; Greater London; On-site; GBP 33,000 - 41,000; Full time

Job summary

A prestigious educational institution in London seeks a Program Officer to support academic programs for approximately 500 students each year at various partner institutions. Key responsibilities include resolving student service issues, organizing events, and being an on-site contact for emergencies. The ideal candidate must possess strong communication skills and experience in student services. Full-time position with a salary range of £33,000 - £41,000 plus additional on-call compensation.

Qualifications

• Strong English communication skills (CEFR level C1 or higher).
• Ability to engage with diverse groups and provide counseling.
• Experience with student services including academic advising.

Responsibilities

• Resolve student-services related issues according to guidelines.
• Organize orientations and events for students.
• Serve on-site for emergency student welfare issues.

Skills

Strong professional English verbal and written communication skills

Solid interpersonal skills

Multicultural competencies

Project and operational management abilities

Problem-solving and decision-making skills

Familiarity with MS Office and cloud-based platforms

Job description

The University of California Education Abroad Program (UCEAP) is committed to promoting excellence through diversity, equity, and inclusiveness. In keeping with the academic mission of the University of California, UCEAP recognizes that diversity is integral to the University’s achievement of excellence and strives to create an environment that is welcoming for all – and upholds the principle of equal opportunity for all and adheres to the University of California Diversity statement.

Through international academic experiences, UCEAP inspires students to explore and transform their lives, UC, and the world. Since 1962, UCEAP has served as the UC system‑wide study abroad program, supporting this mission and serving over 100,000 students across all 10 UC campuses and over 30,000 international exchange students. UCEAP typically has over 6,000 student participants annually and is active in over 40 countries worldwide. Sustained by strong academic excellence, spirited faculty collaboration and an interrelated support system, UCEAP produces future global citizens and thought leaders.

Position

Gross Annual Compensation Range: £33,000 - £41,000 including London Weighting + additional compensation for on‑call rotations

Employment Type: Full‑time, 35 hours/week

Application Deadline: Apply by January 7, 2026 for primary consideration; open until filled

Job Description: The UC Education Abroad Program (UCEAP) London Study Center supports academic programs serving approximately 500 students annually at 12 partner institutions across England.

Responsibilities

Under guidance from the Program Manager, and as a key member of a small office, the Program Officer resolves student‑services related issues according to clear guidelines and/or policies on a variety of academic, administrative, and student‑life matters inherent within education abroad programs. She/​he makes periodic site visits to partner institutions to advise students, consult, and strengthen working relationships with liaisons. The Program Officer collaborates with UCEAP colleagues to organize and implement student orientations and other events, exercises sound judgment when escalating and consulting on complex issues, and serves as an on‑site contact for emergency student welfare issues, including after regular business hours. She/​he performs general administrative services, assists in the planning and implementation of student events, and participates in occasional weekend cultural activities, maintaining office academic records, student database, and supporting program promotion efforts through social‑media and other resources. Working cooperatively with the Program Manager, she/​he applies broad administrative rules, policies, and precedents, seeks direction for more complex assignments, and is available on occasion for evenings, weekends, and the after‑hours on‑call rotation.

Requirements

Knowledge and Skills

• Strong professional English verbal and written communication skills, typically equivalent to CEFR level C1 or higher.
• Solid interpersonal skills with proven ability to engage with students and employ counseling techniques with sensitivity, including appropriate referrals.
• Multicultural competencies; ability to work with diverse groups to achieve results.
• Demonstrated project and operational management abilities to coordinate a broad range of operational, academic, and student welfare and conduct issues.
• Demonstrated ability to listen, learn, and build trust among faculty, staff, and students.
• Commitment to valuing diversity and creating an inclusive work environment.
• Previous customer experience supporting and providing student services, including academic advising and counseling; ability to assess and give appropriate referrals.
• Knowledge about current safety, security, and health issues as they affect students abroad.
• Ability to problem‑solve and use sound judgment and decision‑making skills on concepts requiring analytical skills.
• Knowledge of the structure and organization of British and US higher‑education systems.
• Knowledge and understanding of the goals of education abroad programs.
• Sound judgment and proficiency in discretion, maintaining data privacy, security, and confidentiality with sensitive and personally identifiable information (PII).
• Proficient in MS Office or similar, cloud‑based computing and collaboration platforms (MS Teams, SharePoint, etc.), virtual meeting platforms, familiarity with social media platforms; and willingness to learn other applications and technologies as needed.
• Ability to work independently, demonstrate initiative, prioritize and adjust to varying workloads, manage a variety of tasks, and meet multiple deadlines with changing priorities, interruptions, and conflicting demands.

Desirable

• Experience studying, working, or living abroad; experience with student case management (academic, disciplinary, health, etc.) and/or health and safety support, planning student‑focused events.

Special Conditions

• Must be legally authorized to work in the UK without sponsorship.
• Satisfactory completion of a background check, including a criminal check where permissible.
• Ability and willingness to travel domestically and abroad on an occasional basis.
• Must be available for occasional evenings, weekends, and an after‑hours on‑call rotation to respond to student emergencies.

Questions? Contact [e-mail]

https://uceap.universityofcalifornia.edu

Equal Opportunity

UCEAP is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.