Program Manager- NDC

American Express Global Business Travel; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global travel management firm is seeking a Program Manager based in London to lead the implementation of the New Distribution Capability (NDC) program. You will coordinate deployment across airline partners and engage with various stakeholders. The ideal candidate has experience in the travel industry and strong project management skills. This role also offers flexible benefits and opportunities for professional growth.

Benefits

Health and welfare insurance

Retirement programs

Parental leave

Travel perks

Access to learning courses

Qualifications

• Experience managing complex, multi-market program deployments.
• Demonstrated ability to work cross-functionally.
• Strong documentation and problem-solving skills.

Responsibilities

• Lead and manage rollout plans across countries and airline carriers.
• Collaborate with commercial enablement teams to develop communication materials.
• Develop and maintain clear project plans and timelines.

Skills

Experience in travel or airline distribution ecosystem (NDC preferred)

Program and project management skills

Excellent communication

Strong organizational skills

Stakeholder management capabilities

Tools

Smartsheet

One Note

Excel

Salesforce

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role reports to the VP of Commercial Strategy and Planning.

We are seeking a Program Manager to lead the continued implementation of our New Distribution Capability (NDC) program across multiple airline partners and markets.

Role will be primarily focused on engaging with commercial stakeholders to ensure efficient and effective roll out of NDC across client base.

The Program Manager will act as a central coordination point between commercial teams, key business stakeholders, product and tech, ensuring structured rollout, governance, issue resolution, and consistent visibility of progress across all levels of the organization.

What You’ll Do

Deployment & Rollout Management

• Plan and manage NDC client migration.

• Lead and manage rollout plans across countries, airline carriers, and clients.

• Track and monitor client requests, maintaining detailed logs and escalation protocols.

• Manage a dedicated NDC inbox, responding to inquiries, requests and communications.

Governance, Communication & Stakeholder Alignment

• Collaborate with commercial enablement teams to develop briefing materials and CGM messaging.

• Collaborate with activation teams to support seamless client onboarding and migration processes.

• Manage and communicate deployment plans, issues, risks, and escalations to a wider commercial audience.

• Prepare and deliver program updates and status reports to steering committees.

Project Management & Delivery Discipline

• Support Program Managers with mapping client impact, project deliverables and helping to shape the point of arrival.

• Develop and maintain clear project plans, timelines, and progress dashboards across workstreams.

• Support change management processes across NDC implementation.

• Drive accountability across teams, ensuring tasks, owners, and deliverables are well-defined.

Cross-Functional Collaboration

• Collaborate closely with a variety of teams to ensure readiness and smooth transition to live service.

• Identify and elevate inter-dependencies impacting deployment timelines or business readiness.

What We’re Looking For

• Experience within the travel or airline distribution ecosystem (NDC or related transformation strongly preferred).

• Proven experience managing complex, multi-market program deployments or technology rollouts.

• Strong program and project management skills, with experience using structured tools and governance methods.

• Excellent communication and stakeholder-management capabilities.

• Demonstrated ability to work cross-functionally and coordinate diverse teams and stakeholders.

• Experience using Smartsheet, One Note, Excel, Salesforce would be beneficial.

• Strong organizational, documentation, and problem-solving skills.

• Experience working in a hybrid or matrix environment with global stakeholders.

Location

London, United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;