Professional Services Engineer (Position located in Leeds, United Kingdom)

KnowBe4; Leeds; On-site; GBP 35,000 - 55,000; Full time

Job summary

A cybersecurity company in the UK is seeking a Professional Services Engineer who will provide expertise in customer implementation and support of security solutions. The role demands strong troubleshooting abilities and excellent communication skills to enhance customer satisfaction. Ideal candidates should have at least 1 year of relevant experience and a two-year degree is preferred. The company offers a modern work environment and various employee benefits.

Benefits

Monthly sales target bonuses

Tuition reimbursement

Relaxed dress code

Qualifications

• 1 year of experience in a similar or related position.
• Familiarity with IT Security concepts and practices.
• Ability to demonstrate integrity, accountability, and respect.

Responsibilities

• Develop and maintain knowledge of products and security awareness practices.
• Implement and configure solutions for customers post-purchase.
• Build strong relationships with key customer contacts.

Skills

Technical troubleshooting

Verbal communication

Written communication

Organizational skills

Collaboration

Education

Two-year degree in IT or related field

Job description

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI‑driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we were not just providing security awareness training — we were redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in‑person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Professional Services Engineer

This role combines product expertise with strong customer relationship skills to ensure successful implementation, configuration, and ongoing support of Egress solutions. The ideal candidate will have a broad knowledge of the Egress product portfolio, excellent troubleshooting abilities, and the capacity to work closely with customers to maximize the value of their purchased solutions.

Responsibilities

• Develop and maintain comprehensive knowledge of products and security awareness practices.
• Implement and configure Egress solutions for small to mid‑sized business customers post‑purchase.
• Build and maintain strong relationships with key customer contacts.
• Record and track customer deployment activities.
• Support Senior Professional Services colleagues and mentor junior team members as needed.
• Adhere to and promote security awareness practices in accordance with ISMS procedures.
• Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
• Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
• Complete all policy requests received from customers or when supporting other team members.

Minimum Qualifications

• Familiarity with standard concepts, practices, and procedures within the IT Security Field.
• Minimum of 1 year experience in a similar or related position.
• Two‑year degree preferred.
• Familiarity with firewall and email protocols is preferred.
• Excellent verbal and written communication skills.
• Highly organized and result‑oriented.
• Excellent time management and organization skills.
• Can demonstrate technical troubleshooting and analysis ability.
• Can demonstrate integrity, accountability, respect, and commitment.
• Strong collaborative and teamwork skills.
• Must be able to work with minimal supervision.

Our Fantastic Benefits

We offer company‑wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code – all in a modern high‑tech and fun work environment. For more details about our benefits in each office location please visit. An applicant assessment and background check may be part of your hiring procedure.

Equal Employment Opportunity

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected under applicable federal, state or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing or otherwise participating in the employee selection process, please visit recruitment agencies please.

Employment Type: Full Time

Experience: years

Vacancy: 1