Professional Services Engineer – Contact Centres

Dupen Ltd (Dupen Recruitment); Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in the UK seeks a Professional Services Engineer to deploy innovative contact centre solutions with a strong focus on AI-driven technologies. You will work closely with clients, lead workshops, and ensure projects are delivered on time and to the highest standards. The ideal candidate should have experience in Natural Language Processing, Generative AI, and cloud deployment (AWS). This is a permanent position that offers exciting opportunities in a fast-paced environment.

Qualifications

• Experience in deploying contact centre solutions focusing on AI technologies.
• Ability to lead client workshops to gather requirements.
• Familiarity with advanced application configurations and deployments.

Responsibilities

• Configure, deploy, and commission advanced applications.
• Lead client workshops to understand requirements.
• Provide technical support during the implementation phase.
• Stay updated on emerging AI technologies.

Skills

Natural Language Processing (NLP)

Generative AI

Cloud deployment (AWS)

Client relationship management

Technical support

Tools

AWS

Job description

Home-based – Permanent - Professional Services Engineer / Consultant – (Contact Centre Focus, AI solutions). I’m recruiting on behalf of a leading technology client for a Professional Services Engineer who will play a key role in deploying contact centre solutions with a strong focus on AI driven solutions deployment.

This is an exciting opportunity for someone who enjoys working closely with clients, running workshops, and delivering innovative projects that leverage Natural Language Processing (NLP), Large Language Models (LLMs), and Generative AI.

Professional Services Engineer – The role:

You’ll be responsible for configuring, deploying, and commissioning advanced applications, ensuring projects are delivered on time, within budget, and to the highest standard.

• Lead client workshops to understand requirements and design tailored solutions.
• Deploy AI and LLM applications to cloud platforms such as AWS.
• Collaborate with developers, engineers, and project managers to deliver scalable solutions.
• Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle.
• Stay ahead of emerging AI technologies and best practices.
• Document solutions and cont...