Professional Services Consultant

JustGiving; Remote; GBP 40,000 - 60,000; Full time

Job summary

A digital-first non-profit solutions firm in the UK is seeking a professional to join their Professional Services Team. This role involves engaging with clients to implement and optimize Blackbaud software while addressing their fundraising needs. Candidates should have experience in the non-profit sector, problem-solving skills, and understanding of CRM solutions like Raiser’s Edge NXT. The position offers flexibility with remote work arrangements.

Qualifications

• Experience in the non-profit sector or professional services.
• Ability to handle multiple tasks and solve problems.
• Knowledge of fundraising workflows and best practices.

Responsibilities

• Deliver client workshops and create effective solutions.
• Investigate client needs and anticipate future demands.
• Support user acceptance testing and database configuration.

Skills

Problem-solving and analytical skills

Understanding of fundraising systems

Experience with CRM Solutions

Relationship building

Tools

Blackbaud CRM Solutions

Microsoft Power Platform

Job description

About the role

As part of the Professional Services Team, reporting to the Consulting Manager, you will be working alongside a team of Technical Consultants and Project Managers to help a range of non‑profit organisations transform their business through the implementation of new Blackbaud software, or the optimisation of existing Blackbaud solutions.

You will act as the client‑facing Blackbaud representative and fundraising subject matter expert throughout the client relationship lifecycle; identifying and researching business needs and determining solutions to business problems. Staff Consultants understand business workflows, are innovative with problem‑solving and create optimised solutions for our customers.

What you’ll do

• Delivering client facing workshops for customers with new, or existing Blackbaud software
• Gathering and analysing information and using it to develop effective solutions to problems; devising workable solutions; raising risks and implementing fixes
• Investigating and anticipating customers’ current and future needs
• Mediating to reach agreements where there is difference of opinion between stakeholders
• Completing system design workshops; data mapping; supporting user acceptance testing (UAT); functionality testing; workflow design; best practice improvements; data health checks; data quality testing; data migrations (imports/exports); database configuration and supporting customers going through organisational change

What you'll bring

• Experience working with CRM Solutions in the non‑profit sector or in a professional services setting
• Problem‑solving and analytical skills, with experience handling varied tasks in parallel
• Understanding of fundraising systems, workflows, best practices and how they enhance fundraising activities with knowledge of some of the following programs – Major Giving, Prospect Research, Direct Marketing, Planned Giving, Events, and Volunteer Management
• Experience with Blackbaud CRM Solutions including Raiser’s Edge NXT (preferred)
• Experience with Microsoft Power Platform (preferred)
• Track record of building and maintaining stakeholder relationships to drive engagement and deliver collaborative, innovative solutions

#LI-REMOTE

JustGiving is a digital‑first company which embraces a flexible remote or hybrid work culture. We support hiring and career development for all roles from the location you are in today!

JustGiving are an equal opportunity employer, and we stay committed to cultivating an inclusive work environment for all.