Production Support Planner

South West Recruitment; Ferndown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a highly capable Production Support Planner to facilitate job estimating, purchasing, and customer engagement. The ideal candidate will have experience in CNC engineering, strong communication skills, and proficiency in Microsoft Office 365. This role offers the opportunity to contribute to production efficiencies and maintain client relationships in a dynamic environment.

Qualifications

• Experienced CNC Engineer with strong technical knowledge.
• Proven background in job estimation, purchasing, and customer service.
• Ability to manage multiple tasks and adapt in a dynamic manufacturing environment.

Responsibilities

• Estimate machining jobs accurately, including methods and costing.
• Source and procure raw materials and cutting tools.
• Serve as a key contact for customer account updates and inquiries.
• Assist the sales team with technical insights and job feasibility.

Skills

CNC Engineering expertise

Job estimation

Customer service

Proficient in Microsoft Office 365

Strong communication skills

Tools

Microsoft Office 365

Job description

Role Overview

We are seeking a highly capable and experienced Production Support Estimator and Planner with a strong background in CNC engineering. This role involves supporting production operations through accurate job estimating, procurement, customer account management, and direct customer engagement. The ideal candidate will combine technical expertise with excellent administrative and communication skills.

Hours of Work

Monday - Thursday 7.15am - 4.45pm

Friday 7.30am - 11.30am

Key Responsibilities

Estimating & Process Planning

• Estimate machining jobs accurately, including:
• Processes and timings (in collaboration with engineers)
• Methods of manufacture
• Subcontractor involvement and costing
• Prepare quotations and follow through with necessary documentation.

Purchasing & Materials Management

• Source and procure required items including:
• Raw materials
• Cutting tools
• Oils, coolants, and consumables
• Packaging and general supplies
• Liaise with suppliers to ensure quality, cost‑effectiveness, and timely delivery.

Customer Service & Account Management

• Serve as a key contact for customer accounts.
• Provide updates on orders, production status, and delivery timelines.
• Handle queries, resolve issues, and maintain strong client relationships.

Sales Support

• Attend meetings with existing and potential customers.
• Assist the sales team with technical insights and job feasibility.
• Support quotation and proposal development.

Administrative & Digital Tools

• Use Microsoft Office 365 proficiently for:
• Documentation (Word, Excel, Outlook, Access & PowerPoint)
• Task tracking and planning

Candidate Profile: Essential

• Experienced CNC Engineer with strong technical knowledge.
• Proven background in job estimation, purchasing, and customer service.
• Proficient in Microsoft Office 365.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and adapt in a dynamic manufacturing environment.

Desirable

• Experience working in a subcontract machining environment.
• Familiarity with MRP / ERP systems.
• Commercial awareness and ability to identify cost‑saving opportunities.

Application Process

To Apply for this position please submit an up to date CV and we will be in touch in due course.

Job Details

Job Title: Production Support Planner; Job Reference: 40614; Salary: Market related; Sector: Location.