Production Manager

Harrison Scott Associates; Greater London; On-site; GBP 46,000 - 72,000; Full time

Job summary

A leading production management firm in London is seeking a Production Manager to assist in delivering client print requirements, manage client orders, and ensure timely delivery. The ideal candidate should have a minimum of 3 years in Direct Mail campaigns and experience managing print services. A salary range of £46k to £72k pa is offered for this immediate-start position. Applicants should be adept at client relations and collaboration with production teams.

Qualifications

• Minimum 3 years of experience in managing Direct Mail campaigns.
• 3 years buying print services including B1/B3 Litho and Digital printing.
• 5 years managing client requests.

Responsibilities

• Assist production team with client printed requirements.
• Process client orders and manage customer inquiries.
• Ensure client orders are delivered on time.

Skills

Direct Mail campaign management

Print services management

Client relationship management

Budget management

Job description

Job Title : Production Manager

Salary : £46k to £72k pa (pro-rota)

Location : London

Reference : J1456

Contact :

Telephone : [phone]

Categories :

3 month contract – immediate start

Job Purpose

• Assist production team to deliver printed requirements of the client. Largely DM orientated collateral.
• To process client orders
• To deal with client enquiries on the phone and via email and face to face.
• To proactively manage customer orders, ensuring budgets are met and print production processes are followed.
• Assist with providing reports as required
• To work actively with the production team to deliver the highest level of customer service possible.
• To purchase print from an approved supplier base
• Assist in spotting opportunities to group orders and increase print “better buying” opportunities.
• To help in the growth and development of all clients
• To manage suppliers ensuring quality and service is to a high standard
• Ensure that all best practices are followed

Resource responsibility

• Financial: budgets, income, assets, contract values etc. Assist with providing weekly accurate forecasts
• Assist with influencing forecast bank to stretch
• Assist with team GP targets
• Ensure variances there are no variances
• Build relationships with key customers to ensure maximum level of activity is managed.

Non-financial

• Meeting all client SLA’s
• Ensure you are working within the approved supply chain
• Ensuring that no more than 1 non-conformance per month
• Maintaining all ISO procedures

Knowledge & Skills Required

• Experience:

• A minimum of 3 years experience in managing and delivering Direct Mail campaigns.
• A minimum of 3 years experience in managing and buying print services, including B1 / B3 / B3 Litho, Screen Printing, Digital printing and wide format.
• A minimum of 5 years experience in managing client requests.
• Account management experience beneficial

Key Accountabilities

Relationships

• To ensure clients orders are delivered on time
• To work effectively with suppliers and other third parties, responding as appropriate to queries about orders in production.
• To deal with and escrow all non-conformances within 48hrs
• To work to the specific SLA’s set out within the client’s accounts.
• To raise any system issues with the Senior Production Manager to ensure a streamlined production process is maintained.

Decision Making

• To purchase print at the most competitive price and the most appropriate supplier.
• To proactively monitor the quality of production output supplied by the printer, seeking feedback from both internal and external customers and communicating the feedback appropriately within the team.
• To work with Senior Production Manager to make sound judgements about when to act and when to check, and about appropriate solutions and relevant action.
• To propose and if approved, investigate and assist with implementing innovative ways of delivering the print services that are within the remit of the role.

Discretion

• To work proactively and on their own initiatives and with production team
• To be self-motivated, working with little supervision and communicating clearly with line manager about own development needs.
• To be discrete about all confidential personal information.
• To project a positive image of the organisation to external audiences.

Impact and Accountability

• To ensure all production orders are managed through the approved supply chain, are authorised in accordance with production process and supported by appropriate original documentation e.g. POD’s client PO’s etc.
• To contribute actively to the development of all Marketing policies and procedures.
• To ensure the client experience is as positive as possible, but clear communication through telephone and backed up on email.

Knowledge

• To keep abreast of, leading edge production and manufacturing capabilities within the market, appraise the organisation with, and assist with the implementation of changes in systems.
• To have knowledge of ways to reduce costs to clients, but new or different methods of production.

People Management and Development

• To act as a team player and support the team where possible
• To be an effective member of the team.

Working context

The post holder is expected to be able to organise and prioritise workload, especially around client delivery dates / services quality and innovation, and have the flexibility to respond to increases in workload / tight deadlines. Some working outside of normal office hours might be required to meet deadlines, but this is not expected to be regular.