Product Support Technician

eRecruitSmart; Bedford; On-site; GBP 21,000 - 27,000; Full time

Job summary

A global leader in occupational health solutions is looking for a Product Support Technician in Bedford. The ideal candidate should have at least 4 GCSEs and experience in electronics. You will be responsible for calibration, customer support, and maintaining product knowledge. The role offers a salary between £21,000 and £27,000 per year, along with benefits like on-site parking and a pension scheme.

Benefits

On-site parking

Salary sacrifice pension from day 1

Free eye test with money towards glasses

Qualifications

• Experience in electronic, electrical or instrumentation.
• Competent with MS Office, especially Word and Excel.
• Demonstrated ability working within a QMS environment.

Responsibilities

• Conduct calibration / service and repair of complete product range.
• Assist customers and distributors in effective use of products.
• Maintain comprehensive knowledge of products and services.

Skills

Good communication skills

Problem-solving skills

Customer service skills

Pro-active attitude

Strong English language skills

Education

Minimum of 4 GCSE’s (or equivalent)

HNC/ONC equivalent in electronics (desirable)

Tools

MS Office

Job description

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We have an excellent opportunity for a Product Support Technician to join this global leader in the manufacture and supply of occupational hygiene and environmental monitoring equipment in Kempston, Bedford.

About the company
Our client is a respected leader in the development, manufacture and supply of occupational health and environmental monitoring instrumentation. With a history dating back to 1799 they have changed significantly over the past 200 years plus, yet they remain perfectly placed to offer reliable, trustworthy and credible solutions.

About the role
As a Product Support Technician, you will assist the company in achieving its business objectives and revenue targets by delivering professional product support and use your knowledge and experience to service the product and feedback to product management and work with them to resolve any issues and your responsibilities will include:

• Conduct calibration / service and repair of complete company product range
• Run ‘specialised’ tests and other products as and when required
• Operate and develop service procedures in accordance with business requirements
• Assist customers and distributors in the effective use of company products
• Provide service training to strategic partners
• Demonstrate a friendly and cooperative attitude in all aspects of working with other staff
• Maintain an up to date and comprehensive knowledge of the Company’s products and services
• Ensure that all activities are undertaken and controlled in accordance with the Quality Management System (QMS)
• Maintain Key Performance Indicators (KPI’s) to measure performance and demonstrate continual improvement.

About you
To be successful for the role of Product Support Technician you must be / have:

• Minimum of 4 GCSE’s (or equivalent) at grade C and above including Maths and English
• HNC/ONC equivalent in electronics (desirable but not essential)
• Experience in electronic, electrical or instrumentation (essential)
• Competent with MS office, especially Word and Excel
• Demonstrated ability working within a QMS environment
• Experience with component level fault finding

Professional Skills

• Ability to understand customers’ systems and operations and how they interact with company applications
• Requires the ability to inform, educate and explain technical applications to users
• Good communication and customer service skills
• Excellent problem-solving skills
• Patient and methodical approach
• Ability to meet deadlines
• Pro-active, self-motivated attitude to research and learning
• Positive, enthusiastic telephone manner
• Strong English language skills, written and spoken

About the hours & rewards
For the role of Product Support Technician your hours of work will be Monday to Thursday 8.30am to 4.30pm and Friday 8.30am to 4pm with a 30-minute lunch break and there is a salary on offer of £21,000 to £27,000 per annum, depending on experience plus:

• On-site parking
• Salary sacrifice pension from day 1
• Free eye test with money towards glasses