Product Support Engineer - Electrical/Mechanical (Hybrid)

Sartorius AG; Royston; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global life science company in Royston is seeking a Product Support Specialist to join their Technical Services team. In this full-time role, you will provide essential technical support for the cell and gene therapy platform, coordinating between various internal stakeholders. Additional duties include maintaining knowledge databases, monitoring product performance, and assisting with user training. The ideal candidate will have a relevant technical qualification, customer service skills, and experience in a similar engineering role. Competitive benefits are offered with flexible working arrangements.

Benefits

25 days annual leave

Free parking on site

Private Medical Insurance

Group Personal Pension Plan

Qualifications

• HNC/HND or related technical qualification in engineering.
• Experience in commissioning and technical support roles.
• Strong customer service skills and the ability to communicate effectively.

Responsibilities

• Provide remote technical support for customers.
• Coordinate with internal teams to resolve product issues.
• Monitor product performance and maintain knowledge bases.

Skills

Mechanical Engineering

Customer Service

Technical Writing

Communication Skills

Education

HNC/HND in Mechanical or Electrical Engineering

Tools

MS Office

SAP

Polarion

Job description

A global life science company in Royston is seeking a Product Support Specialist to join their Technical Services team. In this full-time role, you will provide essential technical support for the cell and gene therapy platform, coordinating between various internal stakeholders. Additional duties include maintaining knowledge databases, monitoring product performance, and assisting with user training. The ideal candidate will have a relevant technical qualification, customer service skills, and experience in a similar engineering role. Competitive benefits are offered with flexible working arrangements.