Product Support Analyst – Automotive ERP & Case Resolution

Keyloop; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic technology company in Reading is seeking a Product Support Analyst to provide exceptional customer service. The role involves troubleshooting and resolving issues while ensuring timely communication with customers. Candidates need strong analytical skills along with a passion for problem-solving. Joining this organization presents great opportunities for growth and collaboration in a diverse and inclusive environment, fully committed to employee development and rewarding performance.

Benefits

Training and support for career development

Inclusive work environment

Performance-based pay and benefits

Qualifications

• Experience working with customers.
• ERP Application support or equivalent experience.
• Experience of supporting customers to a high level.

Responsibilities

• Own and troubleshoot cases to resolution.
• Respond empathetically to customer needs.
• Document solutions and produce written guides.

Skills

Analytical skills

Problem solving skills

Excellent communication skills

Customer service experience

Job description

A dynamic technology company in Reading is seeking a Product Support Analyst to provide exceptional customer service. The role involves troubleshooting and resolving issues while ensuring timely communication with customers. Candidates need strong analytical skills along with a passion for problem-solving. Joining this organization presents great opportunities for growth and collaboration in a diverse and inclusive environment, fully committed to employee development and rewarding performance.