Product Specialist

Convatec; Liverpool City Region; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading medical solutions company seeks a Product Specialist in Liverpool to engage with end-users and healthcare professionals. The role involves articulating the value of products and achieving key sales targets. Ideal candidates will have a strong background in sales, excellent communication skills, and a passion for improving patient outcomes. This position offers hybrid working, requiring presence in the office three days a week, and emphasizes collaboration with a high-performing team.

Qualifications

• Deep understanding of customer needs.
• Passion for improving patient outcomes.
• Ability to work collaboratively with stakeholders.

Responsibilities

• Engage with end-users to provide expert guidance.
• Achieve KPIs for new customer starts and NPS.
• Conduct follow-ups with end-users to facilitate sales.

Skills

Empathy

Problem solving

Organizational skills

Communication skills

Telephony and CRM experience

Education

Proven track record in a sales role

Tools

Word

Excel

Job description

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care, Ostomy Care, Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

Position Overview

The Product Specialist plays a pivotal role within the Customer Interaction Centre serving as a knowledgeable and empathetic representative of Convatec. You will guide customers with integrity and expertise, embodying the company’s values and engaging directly with end users to support informed patient choice. You will articulate the value of Convatec products and services with clarity and empathy, helping customers navigate their options with confidence. Your ability to communicate effectively, combined with a proactive and solutions‑focused mindset, will be key to enhancing customer satisfaction, strengthening brand reputation, and driving sustainable growth in market share.

Success in this role requires a deep understanding of customer needs, a passion for improving patient outcomes, and a collaborative spirit that contributes to a high‑performing team environment.

Key Responsibilities

• Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
• Achieve agreed Key Performance Indicators (KPIs) including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
• Conduct follow‑ups with End Users to discuss products and services, applying solution‑based selling techniques to facilitate conversions to Convatec offerings.
• Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
• Demonstrate awareness of wound, stoma and continence conditions, offering tailored product recommendations that meet individual customer needs.
• Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
• Effectively manage workload and maintain an up‑to‑date sales pipeline while delivering world‑class service to End Users.
• Stay informed about new products and services to ensure accurate and current information is shared with customers.
• Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
• Adhere to departmental Standard Operating Procedures (SOPs) and actively seek opportunities for continuous improvement.

Skills & Experience

• High levels of empathy with active listening skills.
• Problem solver able to deal effectively and professionally with end‑user and healthcare professional queries.
• Ability to work collaboratively with internal and external stakeholders.
• High level of organisational skills and ability to prioritise workload while multitasking.
• Excellent verbal, written, and face‑to‑face communication skills.
• Strong keyboard skills, including advanced knowledge of Word, Excel, and note writing.
• Ability to work independently and as part of a team.
• Proven track record of working towards KPIs and targets.
• Attention to detail with a high level of accuracy.
• Telephony and CRM system experience.

Qualifications / Education

• Proven track record in a sales role.
• Experience recognising sales opportunities.

Working Conditions

• Hybrid working, 3 days per week in the office.

Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard and you’ll be supported to bring them to life. There will be challenges, but stretch yourself and embrace the opportunities and you could make your biggest impact yet.

This is stepping outside of your comfort zone.

This is work that’ll move you.

Key Skills

• Sales Experience
• Marketing
• Customer Service
• Communication skills
• Military Experience
• Retail Sales
• Product Demos
• Customer Support
• Product Management
• Product Development
• Unity
• Microscopy

Employment Type: Full‑Time
Experience: Years
Vacancy: 1

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If you’re unsure please contact us at .

Equal Opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, colour, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee

If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site – Find Jobs. Thank you!