Product Solutions Engineer

LoopWork; Glasgow; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading subscription management platform in the United Kingdom seeks a Tech Operations Specialist to manage client onboarding and data migration processes. The ideal candidate will have at least 2 years of experience in tech operations, proficiency in JavaScript, CSS, HTML, and Python, along with strong problem-solving skills. The role requires effective communication and a collaborative attitude in a fast-paced environment. Benefits include annual leaves, free lunch, a company retreat, and insurance.

Benefits

Annual Leaves

Free lunch and snacks

Annual company retreat

Insurance

Qualifications

• Minimum of 2 years of experience in tech operations or a related role.
• Experience working with e-commerce platforms, particularly Shopify, is a significant advantage.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Collaborate with onboarding specialists to understand technical requirements.
• Own the migration infrastructure for merchant subscriptions data.
• Provide technical support during the onboarding process.

Skills

JavaScript

CSS

HTML

Python scripts

Problem-solving

Communication

Job description

About Loop

Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.

We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.

OurDNA:

• High Agency action over instruction
• Ethics trust is the foundationPositive
• Attitude solutions over excusesImpact
• Driven if it doesn't move the needle, it doesn't matter.

Responsibilities

• Client Onboarding: Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.
• Data migration: Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.
• Technical Support: Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.
• Documentation: Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.
• Quality Assurance: Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.
• Shopify Expertise: Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.

Ideal Profile

• Minimum of 2 years of experience in tech operations or a related role.
• Proficiency in JavaScript, CSS, HTML and Python scripts
• Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced and dynamic team environment.
• Self-motivated and capable of working independently when required.

Benefits

• Annual Leaves
• Free lunch and snacks
• Annual company retreat
• Insurance