Product Operations Analyst and Support

RightShip; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A maritime safety organization is seeking a Product Ops Analyst & Support to manage support tickets, monitor production issues, and contribute to product improvements. The ideal candidate will have a bachelor's degree and 2+ years of relevant experience, along with excellent analytical and communication skills. This hybrid role also involves collaboration with internal stakeholders and support for market research. Join a growing team that values diversity and offers opportunities for professional development.

Benefits

Competitive pay

Healthy Living Allowance

Professional development opportunities

Qualifications

• 2+ years of experience in support, operations, product, QA, project management, or data analysis.
• Excellent written and spoken English.
• Strong analytical skills with methodical investigation of technical issues.

Responsibilities

• Investigate, triage, and resolve incoming support tickets.
• Monitor and manage production issues, coordinating with squads.
• Identify product improvement opportunities and create stories.

Skills

Analytical and problem-solving skills

Excellent communication skills

Self-starter with strong initiative

Detail-oriented

Education

Bachelor’s degree in Business, Computer Science, Data, or related field

Tools

JIRA

Confluence

Monday

Job description

About RightShip

RightShip is the world’s biggest third‑party maritime due diligence organization, providing expertise in global safety, sustainability, and social responsibility best practices. We leverage data and analytics to deliver safety and environmental scoring systems and consultancy services, supporting industries to set new benchmarks in environmental protection.

What we offer

We provide a collaborative environment focused on maritime safety, efficiency, and sustainability. Pay is competitive, we support wellbeing through a Healthy Living Allowance, and we offer an annual incentive scheme. Professional development and mentorship are integral to our culture.

Equal Opportunity Employer

RightShip is an equal opportunity employer and champions diversity across culture, gender, ethnicity, and more. We believe diverse perspectives strengthen our organization and invite candidates who add value to our team.

Location

London, UK

Reports to

Head of Platform Operations & Support

Job Title

Product Ops Analyst & Support

Role Overview

This hybrid role combines support responsibilities with product operations. You will manage support tickets, monitor production issues, communicate with stakeholders, and contribute to product improvement stories and strategy.

Key Responsibilities

• Investigate, triage, and resolve incoming support tickets, escalating where needed.
• Monitor and manage production issues, coordinating with squads to ensure timely resolution.
• Provide clear updates to internal stakeholders on issue status.
• Identify product improvement opportunities and create stories for squads.
• Maintain knowledge‑base articles, SOPs, and troubleshooting guides.
• Surface insights and generate reports for Product Managers, Designers, and Leadership.
• Monitor adoption and usage trends to inform roadmap discussions.
• Support market research initiatives and manage a central repository of market data.
• Assist budget management and financial tracking related to product operations.
• Manage key tools (JIRA, HotJar, Monday) and perform JIRA admin changes.
• Evaluate and manage the tool portfolio to optimise productivity.
• Support go‑to‑market initiatives in collaboration with Product and Marketing.
• Recruit and coordinate customers for interviews, feedback sessions, and innovation programs.

Requirements

• Bachelor’s degree in Business, Computer Science, Data, or related field.
• 2+ years of experience in support, operations, product, QA, project management, or data analysis.
• Excellent written and spoken English.
• Strong analytical and problem‑solving skills with methodical investigation of technical issues.
• Excellent communication skills, able to simplify complex issues for non‑technical audiences.
• Proficiency in product/project management tools (JIRA, Confluence, Monday).
• Self‑starter with strong initiative and ability to work independently.
• Organised, detail‑oriented, and able to manage multiple tasks effectively.

Nice‑to‑Have

• Experience with SQL, APIs, or debugging tools.
• Familiarity with agile development processes (sprints, grooming, retrospectives).
• Exposure to customer recruitment or feedback processes.

Why Join Us

You will join a growing Product Operations & Support function, shaping how we deliver value to internal teams and customers. The role offers cross‑functional learning and a career path bridging product management, operations, and support.

EEO Statement

RightShip is an Equal Opportunity Employer and values diversity, enabling access and promoting inclusion in our workplace. You must have the right to live and work in this location to apply.