Product Manager - Incident Management

Tesco UK; Welwyn Garden City; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading UK retail company is seeking a knowledgeable Product Manager to enhance incident management processes. You will oversee the product lifecycle, transforming tools and workflows to improve developer experience and operational efficiency. This role requires strong product management expertise, customer-centric thinking, and the ability to communicate effectively across teams. Join an inclusive culture that celebrates diversity while making a meaningful impact in a dynamic environment.

Qualifications

• Proven experience owning product strategy, discovery, delivery, and rollout.
• Ability to deeply understand user needs, especially of developers and SREs.
• Comfortable navigating ambiguity, setting direction, and aligning stakeholders.

Responsibilities

• Understand key user personas, customers & stakeholders and their pain points.
• Prioritise features and improvements that reduce friction.
• Produce and drive a strategy and roadmap that provides valuable incremental wins.

Skills

Product Management Expertise

Customer-Centric Mindset

Strategic Thinking

Execution Excellence

Data-Informed Decision Making

Strong Communication

Technical Fluency

Job description

Are you passionate about improving the way engineering teams respond to and resolve incidents? Do you thrive in complex problem spaces and enjoy driving meaningful change through technology and process? We’re looking for a talented Product Manager to join our team and help shape the future of incident management.

In this role, you’ll work to transform the tools and workflows developers use during high‑pressure moments. From early discovery through to strategy, delivery, and large‑scale rollout, you’ll own the end‑to‑end product lifecycle. Your work will directly impact developer experience, system reliability, and operational efficiency across the organisation. You’ll be at the heart of enabling engineering teams to respond with confidence and clarity—turning incidents into opportunities for learning and resilience.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Responsibilities

• Understand key user personas, customers & stakeholders and their pain points
• Prioritise features and improvements that reduce friction and restore services faster
• Produce and drive a strategy and roadmap that provides valuable incremental wins to Tesco
• Proactively align internally with central teams, such as Observability and Architects.
• Form a strategy for how improvements can be scaled to the significant number of technology teams we support
• Performance and adoption of the product and work towards achieving the outcomes and key results (OKRs).

Qualifications

• Product Management Expertise: Proven experience owning product strategy, discovery, delivery, and rollout—ideally in technical or developer‑facing domains.
• Customer‑Centric Mindset: Ability to deeply understand user needs, especially those of developers and SREs, and translate them into impactful solutions.
• Strategic Thinking: Comfortable navigating ambiguity, setting direction, and aligning stakeholders around a clear product vision.
• Execution Excellence: Skilled in managing backlogs, writing clear requirements, and collaborating with engineering and design to ship high‑quality products.
• Data‑Informed Decision Making: Experience using qualitative and quantitative insights to assess value, measure impact, and iterate effectively.
• Strong Communication: Able to engage and influence across levels—from engineers to senior leadership—with clarity and empathy.
• Technical Fluency: Familiarity with incident management concepts, developer tooling, or infrastructure domains is a strong plus.

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Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full‑time & part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern—combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you – everyone is welcome at Tesco.