Product Manager - Cards Platform - Accelerator Business

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial services firm is seeking a Product Manager for their Cards Platform team in the UK. The role requires a deep understanding of product management, especially in B2B environments, and the ability to effectively communicate with customers and stakeholders. Ideal candidates will have expertise in SaaS platforms and financial products, along with experience in leading customer discovery processes. This position is perfect for a self-starter eager to learn and collaborate in a fast-paced environment.

Qualifications

• Minimum experience in product management within B2B environments.
• Strong understanding of platform/API products.
• Proven ability to lead customer discovery efforts.

Responsibilities

• Act as the voice of customers in product designs.
• Own key customer journeys.
• Collaborate with stakeholders to gather product requirements.
• Facilitate business approvals and policy checks.
• Run Agile ceremonies and maintain team engagement.

Skills

Experience in product management

SaaS platform expertise

Platform/API product knowledge

Customer discovery experience

Domain knowledge in financial products

Regulatory knowledge

Self-starter

Adaptability to new technologies

Hands-on approach

B2B product development knowledge

Knowledge in cards related domains

Job description

Responsibilities

• Be the voice of customers in your product and API designs, and play an active role in designing a product development process that engages customer point-of-view and insights frequently
• Own key customer journeys, with deep understanding for their jobs-to-done and pain points from sales engagement, integrations, all the way to business-as-usual post-launch operations
• Represent the product internally and work closely with peer teams to identify dependencies and align execution, ensuring any shared customers are shielded from unnecessary coordination complexity
• Gather and write product requirements through collaborative stakeholder partnerships (engineering, design & research, legal, controls, and peer product teams, etc.)
• Shape visions alongside execution goals (via OKRs) to ensure the team stays inspired while iteratively delivering
• Develop and run Agile ceremonies such as sprint planning and standups alongside engineering leads
• Facilitate new business approvals process, product reviews, policy and compliance checks for both product and complementary operational processes, market research, and go-to-market activities
• Advocate for platform thinking to ensure the team is building with scale, extensibility, and reusability in mind, while striking a balance between commercial milestones
• Communicate effectively and proactively with diverse senior leaders, to ensure alignment on goals and project progress alongside a clear overarching organizational objectives

Qualifications

• Experience in a product management role building SaaS platforms in B2B businesses
• Experience with platform/ API products and related system design concepts in order to help translate the needs and requirements of the customers into a well-designed services
• Experience with leading customer discovery efforts to deeply understand (e.g. interviews/desk research/ A/B testing, etc.) user needs, pain points, motivations to change, and decision processes
• Domain knowledge in financial products, e.g. card issuing, lending, banking as a service, merchant acquiring, etc.
• Knowledge for the additional rigor around regulatory requirements that banks are subjected to
• Self-starter, keen to take independent ownership and responsibility in their role
• Appetite to learn new technologies and working closely in a fast-paced, cross-functional environment
• Enjoy being hands-on in day-to-day functions to keep a new organization moving forward, which can include testing APIs, obtaining ad hoc customer feedback with supervision from research, designing and adjusting ways-of-working in a new team, etc.
• End-to-end knowledge with B2B product development and operation processes
• Knowledge working with Cards Issuing, Processing, Wallets, and other Cards related domains

As a Product Manager at JPMorganChase within the Cards Platform team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy, and have a passion for fintech innovations. You thrive in working on high-impact projects that require clear communication and expectation setting across cross-functional teams, and working hands-on with customers on requirement development, technology implementation, and go-live activities. While we\u2019re looking for professional skills, culture is just as important to us. We understand that everyone\u2019s unique - and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there\u2019s scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world, J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\u2019s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.