Product Manager

Vitality; Bournemouth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic health insurance provider is looking for a Product Manager to lead the digital customer experience for Health insurance Quote and Apply. This role involves defining a product roadmap and collaborating with various stakeholders to ensure customer-first solutions. Ideal candidates will have strong analytical skills, a collaborative mindset, and a degree-level education. The position offers a hybrid working model and attractive benefits, including bonus schemes and a pension plan.

Benefits

Bonus Schemes

Pension matching up to 12%

Vitality health insurance

Life Assurance

Qualifications

• Exceptional analytical and problem-solving skills.
• Experience in driving change through customer journeys.
• Ability to adapt communication for technical and non-technical audiences.

Responsibilities

• Define and execute product roadmap for digital customer experience.
• Lead ideation and design sessions with cross-functional teams.
• Prioritize product backlog to deliver customer-led value.

Skills

Digital e-commerce expertise

Stakeholder engagement

Product vision alignment

Education

Degree level or equivalent experience

Job description

Overview

This exciting role will form part of a cross-functional team who is accountable for the end-to-end digital customer experience for our Health insurance Quote and Apply across experiences.

As a Product Manager, you will be responsible for defining and executing a comprehensive product roadmap and backlog spanning multiple audiences, products and stakeholders across the business.

You will be accountable for shaping and delivering features that release quantifiable business and customer value as well as a profound contribution to your Product Delivery Streams vision and Vitality’s overall 2026 Business Ambition.

The successful candidate will have exceptional analytical and problem-solving skills, and an entrepreneurial passion to bring about real change through their customer journeys.

Top Skills Needed for This Role

• Deep expertise in digital e-commerce and customer experience design
• Exceptional relationship-building and stakeholder engagement at a senior level
• Ability to align product vision with broader business goals and customer outcomes

Working Pattern

Hybrid - 2 days per week in any of the Vitality offices (Bournemouth, London or Stockport). Full time hours. We are happy to discuss flexible working.

What This Role Is All About

This role forms part of a cross-functional team accountable for the end-to-end digital customer experience for our Health insurance Quote and Apply experiences.

As a Product Manager, you will define and execute a comprehensive product roadmap and backlog spanning multiple audiences, products and stakeholders across the business. You will shape and deliver features that drive quantifiable business and customer value, contributing to your Product Delivery Streams vision and Vitality’s 2026 ambitions.

The successful candidate will have exceptional analytical and problem-solving skills and an entrepreneurial passion to drive real change through customer journeys.

Key Actions

• Shape and deliver a bold, customer-first product strategy for Quote and Apply — aligning your vision with real user needs and business goals
• Lead inclusive ideation and design sessions, working with R&D, UX, engineering, and content to bring meaningful features to life
• Own the full product experience — using insights, empathy, and curiosity to continuously improve and remove friction for users
• Prioritise what matters most, managing a dynamic backlog and delivering value fast through agile, customer-led practices
• Be the voice of the customer in every sprint, ensuring each feature adds clarity, accessibility, and delight to the journey
• Collaborate with stakeholders to shape clear, purposeful user stories, journey epics, and feature maps that drive real impact
• Stay ahead of the curve — keeping an eye on market trends and competitors to guide smart, forward-thinking decisions

What You Need To Thrive

• A collaborative and inspiring product leader who brings people together to achieve shared goals
• A strong team player with a track record of working inclusively across disciplines—engineering, design, research, and business teams
• Confident in facilitating workshops and discussions that bring out diverse perspectives and lead to well-rounded solutions
• Excellent communicator, able to adapt your style to connect with both technical and non-technical audiences
• Skilled in producing clear, high-quality documentation and artefacts that support effective delivery
• Passionate about creating positive, empowering experiences for customers and colleagues alike
• Educated to degree level or equivalent experience

So, what’s in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12% - We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

Our Commitment

Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.