Product Director, Experience

The Financial Times Ltd.; City of Westminster; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading journalism organization is seeking a Product Director to shape user engagement with its digital journalism. You will lead teams to define the experience of core consumer products, ensuring ease of navigation and deeper audience engagement. Your role will require building trust with Editorial teams and a focus on user-centered solutions. The position offers a hybrid working model and best-in-class benefits, making it ideal for those who want to innovate in a collaborative environment.

Benefits

Generous annual leave

Medical cover

Subsidised gym memberships

Inclusive parental leave packages

Qualifications

• Strong experience building and evolving consumer-facing digital products at scale.
• Comfortable navigating ambiguity and helping teams move from uncertainty to clarity.
• Ability to create an environment that balances speed and depth of understanding.

Responsibilities

• Lead product teams shaping digital journalism across platforms.
• Set a vision for how products support distinctive digital storytelling.
• Work closely with Editorial partners on storytelling formats.
• Create shared understanding of user needs and audience behaviors.
• Reduce complexity in user experiences across devices.

Skills

Experience building consumer-facing digital products

Strategic thinking

Collaboration with Editorial teams

Ability to navigate ambiguity

Empowering teams

Job description

As Product Director for the Experience teams at the FT, you will shape how a global audience engages with gold-standard journalism across platforms, formats and moments of the day. Working closely with the newsroom, you will define and evolve how our core consumer products, including FT.com and the FT App, feel and function for users. You will also play a significant role in shaping the product experience of FT Professional, a large and strategically important B2B offering, alongside newer propositions such as FT Edit, designed for lighter or more time‑constrained engagement. In this role, you will influence how people discover, navigate and interact with the FT's journalism across formats and distribution channels. You will guide teams working on storytelling capabilities, navigation and content discovery, ensuring our products support both quick orientation and deeper engagement with complex stories. Your work will be pivotal in strengthening the FT as a daily habit for more users worldwide. Your focus will be on helping the organisation develop a deep understanding of its audiences, forming clear diagnoses of the problems we need to solve, and guiding teams toward simple, effective solutions. You will bring strong product judgement and a willingness to engage with the details, while empowering teams to work with autonomy, focus and confidence.

Responsibilities

• Lead experienced product teams shaping how the FT's journalism comes to life digitally, bringing together storytelling, navigation and discovery across our most important products.
• Set a clear vision for how FT's consumer and professional products enable distinctive digital storytelling, helping audiences discover, understand and return to our journalism across platforms, formats and devices.
• Work closely with Editorial partners to explore storytelling formats and ensure product decisions support journalistic purpose.
• Help teams build shared understanding of user needs, audience behaviours and the strategic context behind their work.
• Create an environment that balances several concerns at once: when to move quickly and iterate, when to slow down and understand users deeply, and when alignment across the organisation matters most.
• Reduce complexity in user journeys and ensure our products feel easy to navigate across devices.
• Partner with Engineering, Design, Data and Commercial teams to keep the experience reliable, fast and cohesive.
• Support clear prioritisation so teams stay focused on the problems that matter most.

Apply if you

• Bring strong experience building and evolving consumer‑facing digital products at scale.
• Combine strategic thinking with comfort getting close to the details when it matters.
• Build trust across functions and enjoy close collaboration with Editorial colleagues.
• Are comfortable navigating ambiguity and helping teams move from uncertainty to clarity.
• Strike a thoughtful balance between moving fast and moving deliberately, depending on how well understood the opportunity is.
• Empower teams to do great work with a high degree of autonomy, while offering strong product judgement, subject‑matter expertise and constructive challenge.

Benefits

Our benefits vary by location but we are committed to providing best‑in‑class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in‑person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [e-mail] and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.