Product Design Director — AI-First Craft & Scale

Intercom; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading tech company in Greater London is seeking a Product Design Director to lead its high-performing design team focused on building AI-driven customer service solutions. This role involves setting high standards for design excellence, driving innovation, and partnering closely with engineering and product teams to create impactful designs. The ideal candidate will have experience leading teams, a strong visual sensibility, and a track record of shipping great software. This is an opportunity to shape the future of customer support through design.

Benefits

Flexible hybrid working policy

Diversity and Equal Employment Opportunity

Diversity and inclusion initiatives

Qualifications

• Experience leading design teams in product-first companies.
• Ability to hire and develop designers from interns to managers.
• Proven track record of shipping great software.
• Strong visual taste and high standards for craft.

Responsibilities

• Lead and inspire a team of designers across multiple products.
• Partner with Product and Engineering leadership for alignment.
• Set a high bar for design craft from UX to polish.
• Solve problems from first principles.
• Stay hands-on by reviewing designs and driving clarity.

Skills

Leading high-performing design teams

Coaching and developing designers

Driving design excellence

Strong visual sensibility

Thriving in ambiguous environments

Job description

A leading tech company in Greater London is seeking a Product Design Director to lead its high-performing design team focused on building AI-driven customer service solutions. This role involves setting high standards for design excellence, driving innovation, and partnering closely with engineering and product teams to create impactful designs. The ideal candidate will have experience leading teams, a strong visual sensibility, and a track record of shipping great software. This is an opportunity to shape the future of customer support through design.