Process Scientist

Thames Water Utilities Limited; Greater London; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

A leading UK water utility provider is seeking a Process Scientist for a permanent position. The role involves ensuring water quality from source to service reservoir and responding to incidents in a timely manner. Candidates should possess a relevant degree, good organizational and communication skills, and a valid UK driving license. This position offers a salary up to £41,000 annually and several employee benefits, including performance-related pay, annual leave, and health-related perks.

Benefits

Company Van provided (business use only)

Performance-related pay plan

Generous Pension Scheme through AON

Annual Leave: 26 days increasing to 30 with service

Health and wellbeing benefits

Qualifications

• Qualified to Degree level in a relevant scientific field.
• Enthusiastic self-starter with an inquisitive mindset.
• Good organisational, communication, and interpersonal skills.
• Valid UK driving license for travel to numerous sites.

Responsibilities

• Monitor water quality from source to service reservoir.
• Investigate water quality failures/events.
• Provide recommendations to prevent failures.
• Support internal water treatment works audit process.
• Represent the company in stakeholder meetings.

Skills

Good organisational skills

Communication skills

Interpersonal skills

Analytical thinking

Self-starter

Education

Degree in an appropriate discipline

Job description

Job title Process Scientist Ref 43928 Division Asset Operations & Capital Delivery Location Hybrid - Coppermills (WTW) - E17 7HE Contract type Permanent Full/Part-time Full-time Hours 36 Hours per week Salary Offering a salary up to £41,000 per annum, depending on skills and experience. Job grade B Closing date 02/02/2026

Thames Water is looking for a Process Scientist to join us on a permanent basis, providing scientific advice and guidance to internal and external departments. The purpose of this role is to ensure that water quality is efficiently maintained from source to service reservoir and incidents, events and performance shortfalls are responded to in a timely and effective manner.

You will be working within a small team of Process Scientists, who provide technical support to ensure compliance as well as championing optimisation initiatives to reduce cost or improve quality at no additional cost.

This is a fantastic opportunity where you can make a positive tangible impact to the quality of water supplied to millions of people across the Capital.

What you’ll be doing as a Process Scientist:

• Water quality monitoring from the source to service reservoir.
• Investigating water quality failures/events at company assets and raising to the Drinking Water Safety Plan (DWSP).
• Provide recommendations to both internal and external departments on how events/failures can be prevented.
• Providing technical support to Production and Capital Delivery schemes in order to ensure that water quality requirements are met.
• Supporting internal water treatment works audit process (DWSP) and conducting End to End Treatment reviews.
• Represent the company in meetings with stakeholders to build awareness both internally and externally.
• Maintain the reputation of the Thames Water brand.
• Undertaking out-of-hours technical support on a rota for which appropriate training will be given.

Working pattern or hours:

36 Hours per week (Mon – Fri) plus the inclusion of an out of hours rota for which you will receive additional payment.

What you should bring to the role?

To thrive in this role, the essential criteria you’ll need is:

• The successful applicant is to be qualified to Degree level in an appropriate discipline.
• An enthusiastic self-starter with an inquisitive mindset who enjoys investigative work.
• Good organisational, communication and interpersonal skills are key as the role involves liaising with internal stakeholders on a day-to-day basis.
• Travel to numerous sites is a requirement of this role so a valid UK driving license is therefore essential.
• Must be able to work in a logical and analytical manner and be able to maintain a positive and professional approach when dealing with customers.

Additional skills and experiences would be great to have/bring:

• A background in a relevant scientific field or process engineering operating within a regulatory framework would be advantageous.
• An awareness of Industry Best Operating Practice as applicable to potable water treatment and transmission would be beneficial.

What’s in it for you?

• Offering a salary up to £41,000 per annum, depending on skills and experience.
• Annual Leave:26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Company Van provided (business use only)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.