Process Improvement Lead

SGN; Horley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company in the UK seeks a Process Improvement Lead to drive operational excellence and lead strategic initiatives within the Operational Control Centre. The role requires exceptional leadership and communication skills, with a focus on improving efficiency and enhancing service quality. The ideal candidate should have experience in complex environments and a strong understanding of regulatory frameworks. This full-time hybrid position offers a competitive pension scheme and more.

Benefits

Competitive pension scheme

Enhanced maternity/paternity pay

Life assurance

Holiday Plus

Cycle2work Scheme

Qualifications

• Proven ability to lead strategic process improvement initiatives in complex, regulated environments.
• Exceptional communication and influencing skills at all levels, including executive leadership.
• Strong commercial acumen with the ability to balance cost efficiency and service quality.

Responsibilities

• Provide strategic leadership for continuous improvement of Operational Administration.
• Influence transformation initiatives and lead adoption of new systems and technology.
• Set performance standards and embed governance frameworks.

Skills

Process improvement leadership

Communication and influencing

Commercial acumen

Analytical skills

Understanding of regulatory frameworks

Change leadership

Education

Degree level qualification

Job description

Process Improvement Lead

Horley | £ - £ per annum (dependent on skills and qualifications)

Full Time| Hybrid – Minimum 3 days in office

Competitive pension scheme – Enhanced maternity / paternity pay – Life assurance – Holiday Plus – Cycle2work Scheme & more

REQ5385

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

The Process Improvement Lead will provide strategic leadership for the continuous improvement of Operational Administration and non-dispatch functions within the Operational Control Centre (OCC). This role is pivotal in shaping operational excellence, driving efficiency, reducing costs, and enhancing quality across critical processes that support field operations. The position will influence transformation initiatives, ensure benefit realisation, and lead the adoption of new systems, data, and technology improvements.

As a senior leader, this role will set clear performance standards, embed governance frameworks, and foster a culture of innovation and compliance. The successful candidate will act as a key advisor to senior leadership, ensuring alignment between operational processes and strategic objectives.

What you will need

• Proven ability to lead strategic process improvement initiatives in complex, regulated environments.
• Exceptional communication and influencing skills at all levels, including executive leadership.
• Strong commercial acumen with the ability to balance cost efficiency and service quality.
• Advanced analytical and diagnostic skills with experience in data-driven decision-making.
• Deep understanding of regulatory and legislative frameworks, compliance requirements, and operational processes.
• Ability to lead through change, fostering a culture of innovation and continuous improvement.
• Degree level qualification desirable, with strong experience in process improvement across large infrastructure organisations.

Not sure you meet every requirement?

Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criterion. At SGN, we value diverse backgrounds, experiences and perspectives.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.