Process Improvement Facilitator

Anglian Water Services; Lincoln; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading water services provider in the UK seeks a Process Improvement Facilitator to enhance operational efficiency through Lean techniques. The role involves coaching stakeholders, analyzing processes, and fostering a culture of continuous improvement. Qualified candidates should have experience in process change initiatives and strong analytical skills. Benefits include comprehensive healthcare, 26 days of leave, and a competitive pension scheme. Hybrid working options are available.

Benefits

Full private healthcare with no excess

26 days leave + Bank Holidays

Flexible working culture

Competitive pension scheme

Life Assurance at eight times your salary

Personal Accident cover – up to 5x salary

Bonus Scheme

Qualifications

• Experience in Lean techniques and data-led analysis.
• Ability to build strong, trusted relationships with stakeholders.
• Experience collaborating with cross-functional teams.

Responsibilities

• Facilitate clear problem statements and define scope.
• Analyse processes using Lean techniques for improvements.
• Collaborate with teams for continuous improvement practices.
• Coach stakeholders in process improvement techniques.
• Build relationships and provide expert advice to process owners.
• Map future ways of working with process mapping tools.

Skills

Lean or Six Sigma green belt or equivalent process improvement experience

Process mapping – flowcharts

Experience of delivering process improvement or process change initiatives

Champion continuous improvement and results driven

Experience using process mapping and modelling tools (eg Visio, Signavio, Celonis)

Strong analytical, facilitation, communication and stakeholder engagement skills

Job description

Location(s)

Huntingdon, Peterborough or Lincoln office - Hybrid working

Contract Type

Permanent

Working Hours/shift pattern

Full-time 37 hours. We offer flexible working opportunities, which can be discussed further during the interview process.

Salary

From £42,435

Role Summary

Are you passionate about improving how organisations work? Do you thrive on analysing complex processes, coaching others, and embedding continuous improvement into everyday operations? If so, we’d love to hear from you.

As a Process Improvement Facilitator, you will play a key role in delivering strategic objectives and driving continuous improvement across the organisation. You’ll specialise in understanding current ways of working, defining problems clearly, and using Lean techniques and data-led analysis to identify opportunities for improvement.

In this role you will collaborate with and coach stakeholders across the business to build process improvement capability, ensuring process excellence becomes embedded in how we deliver change and run the business.

You’ll be joining a team that values collaboration, improvement and is always exploring. This is an opportunity to make a genuine impact on how the organisation operates , while developing others and shaping long-term process capability.

Key Responsibilities

• Facilitate the articulation of clear problem statements and define the scope of analysis.
• Analyse current processes using Lean techniques to identify improvement opportunities.
• Collaborate with cross-functional teams to drive innovation and continuous improvement.
• Support teams to embed continuous improvement practices, including performance management.
• Coach and develop stakeholders and project/change professionals in process improvement and Lean techniques.
• Build strong, trusted relationships and provide expert advice and guidance to process owners and stakeholders across the business.
• Use process mapping tools to capture and model future ways of working to agreed standards.

Benefits

• Full private healthcare with no excess
• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
• A flexible working culture
• Competitive pension scheme – we double-match your contributions up to 6%
• Life Assurance at eight times your salary
• Personal Accident cover – up to 5x your salary
• Bonus Scheme

Key Skills & Behaviours

• Lean or Six Sigma green belt or equivalent process improvement experience.
• Process mapping – flowcharts.
• Experience of delivering process improvement or process change initiatives (Waterfall and Agile – desirable).
• Champions continuous improvement and results driven.
• Experience using process mapping and modelling tools eg Visio, Signavio , Celonis .
• Strong analytical, facilitation, communication and stakeholder engagement skills.

Why apply?

If you’re motivated by improving how work gets done, developing others, and creating lasting change, this role offers the scope, support and autonomy to make a meaningful difference.

Date

1st February 2026