Proactive Service Advisor (Golf & Turf)

Farol Ltd; Milton Common; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading agricultural machinery dealer in the UK is seeking a Proactive Service Advisor for their Golf & Turf Department in Milton Common. This role involves developing sales through service promotion, managing workshop tasks, and ensuring high customer service standards. Candidates should have strong communication skills and a proactive attitude. The package includes a competitive salary of £30-£32k, bonus scheme, and generous holiday provisions, emphasizing the importance of employee contributions in a supportive environment.

Benefits

Generous bonus scheme

20 days holiday increasing with service

Company pension

Financial planning service

Qualifications

• Confident when speaking to customers over the phone.
• Can develop and maintain positive relationships.
• Attention to detail in managing workshop jobs.

Responsibilities

• Develop sales revenue through service promotion.
• Allocate work for technicians based on expertise.
• Manage workshop jobs from start to finish.
• Ensure customer service levels meet expectations.
• Follow-up with customers after repairs and services.

Skills

Excellent communication and customer service skills

Ability to remain calm under pressure

Develop and maintain positive working relationships

Strong interpersonal skills

Strong IT skills

Attention to detail and accuracy

Tools

Microsoft Excel

Microsoft Outlook

Job description

Proactive Service Advisor (Golf & Turf)

About The Company

Farol Ltd is an extremely successful family‑owned, multisite agricultural and groundcare machinery business and one of the largest John Deere dealerships in the UK. Established in 1976 and now employing 300 people, we are the market leaders in agriculture, groundcare and homeowner products. In addition to holding the prestigious John Deere franchise, we are also dealers for Club Car, TurfCo, Weidenmann and Stihl along with many other high‑end brands.

About The Role

We have an exciting new opportunity for a Proactive Service Advisor to join our Golf & Turf Service Department at our head office in Milton Common near Thame. Your role will be working with the Group Golf & Turf Service Manager and their team of Service Advisors to ensure the smooth running of day to day activities within the workshops.

Main Duties

• Using our in‑house developed tools to proactively develop sales revenue through the promotion of our Service department to existing and new customers
• Utilising our scheduler and planning tools, allocating work for the technicians around the group based on their expertise and skill
• Reporting out on proactive service opportunities won, lost and ongoing open opportunities
• Assisting with the day to day management of a team of approximately 20 technicians
• Managing workshop jobs from start to finish, i.e. dealing with the initial enquiry, scheduling the work, ensuring the correct parts are allocated, preparing invoices and dealing with any queries that may arise
• Ensuring our customer service levels meet our customers’ needs and expectations whilst maintaining a first‑class standard of service at all times
• Proactively follow‑up with customer following high value repairs and services

About You

Skills

• Excellent communication and customer service skills, particularly confident when speaking to customers over the phone
• A “Can‑Do” attitude with the ability to remain calm under pressure
• The ability to develop and maintain positive working relationships
• The ability to work individually and as part of a team
• Strong interpersonal skills
• Strong IT skills (Microsoft Excel, Outlook etc with the ability to quickly learn to use new, previously unfamiliar software)
• Attention to detail and accuracy

About The Package

Basic salary of approximately £30-£32k (dependent on experience) plus generous bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.

Farol is one of the largest John Deere dealers in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make them unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.

Growth and development are inevitable within our forward‑thinking company, where we offer a highly competitive salary, a diverse and interesting work environment, job security and on‑going training.