Proactive IT Engineer - End User Experience

Computacenter; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services provider in the UK is seeking a candidate to join their End User Experience team. In this role, you will leverage analytics and automation tools to improve IT services and enhance user experiences. The ideal candidate has strong analytical skills, experience with DEX tools, and a collaborative mindset. Join this innovative team and help shape the future of end user experiences.

Qualifications

• Experience using analytics to reduce incidents and improve user satisfaction.
• Ability to identify automation and remote action opportunities.
• Experience in collaborating with teams to implement improvements.

Responsibilities

• Identify and deliver automation and remote action opportunities.
• Collaborate with the EUA Centre of Excellence to test and implement improvements.
• Drive proactive investigations and self-healing solutions.

Skills

Strong analytical and data-driven mindset

Proactive and inquisitive

Self-motivated and results-focused

Collaborative team player

Hands on experience with DEX tools

Tools

Nexthink

Systrack

Controlup

Dynatrace

Alternity

Job description

A leading technology services provider in the UK is seeking a candidate to join their End User Experience team. In this role, you will leverage analytics and automation tools to improve IT services and enhance user experiences. The ideal candidate has strong analytical skills, experience with DEX tools, and a collaborative mindset. Join this innovative team and help shape the future of end user experiences.