Proactive Engineer

Computacenter; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services provider in the UK is seeking a candidate to join their End User Experience team. In this role, you will leverage analytics and automation tools to improve IT services and enhance user experiences. The ideal candidate has strong analytical skills, experience with DEX tools, and a collaborative mindset. Join this innovative team and help shape the future of end user experiences.

Qualifications

• Experience using analytics to reduce incidents and improve user satisfaction.
• Ability to identify automation and remote action opportunities.
• Experience in collaborating with teams to implement improvements.

Responsibilities

• Identify and deliver automation and remote action opportunities.
• Collaborate with the EUA Centre of Excellence to test and implement improvements.
• Drive proactive investigations and self-healing solutions.

Skills

Strong analytical and data-driven mindset

Proactive and inquisitive

Self-motivated and results-focused

Collaborative team player

Hands on experience with DEX tools

Tools

Nexthink

Systrack

Controlup

Dynatrace

Alternity

Job description

Location: UK - Nottingham, UK - Milton Keynes | Job-ID: 215817 | Contract type: Standard | Business Unit: Information Technology

Life on the team

Join our End User Experience team and help make technology truly work for people. You’ll use End User Analytics (EUA) tools and real-time data to prevent issues before they occur, drive automation, and enhance how customers experience IT every day. Your insights will boost productivity, reduce incidents, and create lasting value for our customers.

What you’ll do

• Identify and deliver automation and remote action opportunities
• Collaborate with our EUA Centre of Excellence to test and implement improvements
• Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction
• Drive proactive investigations, self-healing, and self-help solutions
• Partner with teams to embed dashboards, insights, and data-driven decisions
• Support Root Cause Analysis and continuous improvement through EUA data
• Champion a “fix-forward” culture focused on user experience and productivity
• Identify innovation, cost-saving, and value-add opportunities across accounts

What you’ll need

• Strong analytical and data-driven mindset
• Proactive, inquisitive, and confident in challenging the status quo
• Self-motivated, disciplined, and results-focused
• A collaborative team player with a can-do attitude
• Hands on experience with DEX tools such as Nexthink, Systrack, Controlup, Dynatrace or Alternity

Why Join Us

At Computacenter, you’ll work with cutting-edge analytics tools, a supportive team, and the freedom to innovate. You’ll directly influence how thousands of people experience technology — turning insight into action and ideas into impact.

If you’re ready to drive smarter, faster, more proactive IT experiences, we’d love to hear from you.

Apply now and help shape the future of end user experience.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!