Proactive Customer Service & Order Coordinator

Zenith Training; Hebburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service solution provider in Hebburn is seeking an experienced Customer Service Executive to enhance their customer services team. The role includes providing high levels of service, managing customer enquiries through phone and email, and processing orders efficiently. The ideal candidate will be motivated and proactive, ensuring customers are updated on their orders. This position offers a chance to work in a dynamic team focused on delivering a hassle-free customer experience.

Qualifications

• Experienced in customer service roles.
• Self-motivated and proactive.
• Ability to manage and prioritize workloads.

Responsibilities

• Provide high levels of service to customers.
• Keep customers updated on existing orders.
• Process orders in a timely manner.
• Liaise with purchasing team for order progress.

Job description

A customer service solution provider in Hebburn is seeking an experienced Customer Service Executive to enhance their customer services team. The role includes providing high levels of service, managing customer enquiries through phone and email, and processing orders efficiently. The ideal candidate will be motivated and proactive, ensuring customers are updated on their orders. This position offers a chance to work in a dynamic team focused on delivering a hassle-free customer experience.