Proactive Customer Service & Delivery Support

Fm Conway; Sevenoaks; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established transportation solutions company in Sevenoaks is seeking a Customer Service Advisor to enhance customer relations and manage delivery updates. This full-time role requires excellent communication skills and the ability to handle a high volume of inquiries. The successful candidate will enjoy a range of benefits, including professional development, holiday allowances, and health support. The role operates Monday to Friday from 7:30 to 16:00, contributing to a thriving team in a fast-paced environment.

Benefits

23 days holiday plus bank holidays

Life assurance

Company pension

Access to on-site gym

Shopping discounts

Qualifications

• Experience in customer-facing roles and handling a high volume of calls is desirable.

Responsibilities

• Proactively influence customer relationships through delivery window negotiations.
• Build strong relationships with customers and internal teams.
• Manage time effectively to meet daily and weekly deadlines.

Skills

Responsive to customer needs

Confidence on the phone

Ability to work in a fast-paced environment

Positive hands-on approach

Job description

A well-established transportation solutions company in Sevenoaks is seeking a Customer Service Advisor to enhance customer relations and manage delivery updates. This full-time role requires excellent communication skills and the ability to handle a high volume of inquiries. The successful candidate will enjoy a range of benefits, including professional development, holiday allowances, and health support. The role operates Monday to Friday from 7:30 to 16:00, contributing to a thriving team in a fast-paced environment.