Pro Customer Service Sales

Home Depot; Irvine; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Irvine is seeking a Pro Customer Service/Sales team member to deliver exceptional service to professional customers, including contractors and property owners. Candidates should excel in sales, possess strong product knowledge, and have the ability to communicate effectively. The role involves assisting customers, managing orders and deliveries, and achieving sales targets in a collaborative environment. Bilingual skills may be advantageous for certain locations.

Qualifications

• Experience in customer service and sales is preferred.
• Ability to build and maintain relationships with professional customers.
• Knowledge of industry-specific products and services.

Responsibilities

• Assist Pro customers at the Pro Desk, loading materials, and managing deliveries.
• Drive sales by leveraging product knowledge and tailored recommendations.
• Collaborate with team members to maintain safety and organization.

Skills

Customer service

Sales techniques

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

IRVINE

State

CA

Job Type

Pro Customer Service/Sales

Pay Range

$20.50 - $22.50