Private Sector Tenancy Enforcement Officer

Cambridge City Council; Croydon; Hybrid; GBP 37,000 - 42,000; Full time

Job summary

A local government authority is seeking two Private Sector Tenancy Enforcement Officers to enforce tenants' rights in private rental housing. The role involves investigating complaints, supporting tenants, and ensuring compliance from landlords. Candidates should have experience in public service, excellent communication skills, and knowledge of relevant legislation. This is a full-time position with flexible working options and numerous benefits, including generous leave and opportunities for professional growth.

Benefits

Flexible working arrangements

Generous leave: 25 days rising to 30 days + public holidays

Local Government Pension Scheme (LGPS)

Employee wellbeing support, including gym membership

Opportunities for learning and development

Discounts and cycle-to-work schemes

Qualifications

• Experience handling investigations and delivering advice.
• Ability to manage a busy workload and communicate clearly.
• Knowledge and application of legal and housing standards.

Responsibilities

• Investigate complaints and conduct property inspections.
• Advise and support tenants through advocacy and casework.
• Work with landlords and stakeholders to ensure compliance.
• Take enforcement action to uphold tenants’ rights.

Skills

Experience working with the public

Handling investigations

Delivering advice or advocacy

Communication skills

Knowledge of relevant legislation

Flexibility

Professionalism

Commitment to equality

High-quality customer service

Job description

Private Sector Tenancy Enforcement Officer, (x2 fixed term vacancies)

Are you ready to stand up for tenants’ rights and make a real impact on the quality of private rental housing in Cambridge? Cambridge City Council is seeking two passionate Private Sector Tenancy Enforcement Officers to help ensure tenants in the private rented sector are treated fairly, safeguarded from poor practices, and live in safe, good condition homes.

About the Role

As a Tenancy Enforcement Officer, you’ll be at the forefront of enforcing the Renters’ Rights Act:

• Investigate complaints and conduct property inspections.
• Advise and support tenants through advocacy and casework.
• Work with landlords, letting agents, and stakeholders to ensure compliance.
• Take enforcement action when necessary to uphold tenants’ rights and prevent homelessness.

You’ll be part of a team that is accountable, compassionate, courageous, and collaborative, living our values every day while protecting our community.

What We’re Looking For

We’re looking for candidates with experience working with the public, handling investigations, and delivering advice or advocacy. You should be able to manage a busy workload, communicate clearly, and with knowledge of relevant legislation, apply legal and housing standards confidently. Flexibility, professionalism, and a commitment to equality and high-quality customer service are essential.

Benefits

Working with us isn’t just a job—it’s a career with rewards:

• Flexible and agile working arrangements.
• Generous leave: 25 days rising to 30, plus public holidays.
• Local Government Pension Scheme (LGPS) and savings options.
• Employee wellbeing support, including gym membership and Employee Assistance Programme.
• Opportunities for learning, development, and career growth.
• Discounts, cycle-to-work schemes, family-friendly policies, and staff recognition.

Hours

This is a full-time role, for 37 hours per week. Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.

Contract

2 year Fixed Term

Salary

£37,280 - £41,771 per annum (City Pay Band 5), pro rata for part time.

Location

This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.

More Information

Please go to www.cambridge.gov.uk to find information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.

If you would like an informal chat, please contact Claire Adelizzi at [e-mail] or 01223 457955

Application Process

To be considered for this role, please visit www.cambridge.gov.uk/careers for ‘Our Vacancies’. You can follow the on-screen instructions to ‘Apply Online’ and submit an application.

Closing date: 18 January 2026

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.