Prison Custody Manager

Mitie; Hull and East Yorkshire; On-site; GBP 48,000; Full time

Job summary

A leading UK custodial service provider seeks a Prison Custody Manager to oversee operations at HMP Millsike, ensuring compliance and fostering a rehabilitative environment. The ideal candidate will possess managerial experience in secure settings and skills in communication and empathy. Offering a competitive salary of £48,000 and a supportive team, this role is a chance to make a real difference in the lives of prisoners.

Benefits

Competitive salary

Career development opportunities

Comprehensive benefits package

Qualifications

• Experience in a custodial/secure environment is required.
• Previous managerial experience preferred.
• Basic-Intermediate IT skills essential.

Responsibilities

• Ensure compliance with contractual and company policies.
• Manage Prison Custody Officers and staff.
• Create a safe and decent environment for rehabilitation.

Skills

Leadership

Empathy

Integrity

Resilience

Communication skills

IT Skills

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Are you currently working as a Prison Officer or any other operational custodial role in the immigration and justice sector and looking for your next career move? This exciting role is the perfect opportunity for you! Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives. We are excited by the opportunity Millsike presents: a blank canvas on which we can paint a bright future for our prisoners. Our mission is clear: to create an environment that empowers, inspires, and supports individuals to re-enter society with hope, purpose, and a life plan. To achieve this, we will set a culture of rehabilitation and restoration underpinned by integrity and high expectations. Prisoners will experience a dramatic shift from traditional prison environments. Millsike will be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. Above all, we will ensure our approach offers a deep sense of safety/respect, through a supportive, uplifting environment, that helps prisoners to see their potential and that unlocks a brighter future for all.

Skills and Attributes

• Leadership
• Empathy
• Integrity
• Resilience
• Showing respect
• Assertion
• Communication skills
• Suspending Judgement
• Report writing
• IT Skills

Why apply for this role?

• Help make a real difference to people's lives
• An opportunity to build your career within a brand new state of the art prison
• Continuously develop new skills and work with an incredible team
• Salary of £48,000 and benefits package to reward your hard work
• Shift pattern average 40 hours per week, worked across a variety of shifts including nights and weekends

Prison Custody Manager (PCM) Job Responsibilities

• Ensuring compliance with contractual requirements, company policies, and HMPPS standards.
• Direct line management of Prison Custody Officers (PCOs) and Operational Support staff (OSGs).
• Supporting, supervising, motivating, and monitoring staff to deliver effective services across the prison.
• Leading the delivery of a safe, secure, and decent environment, fostering a rehabilitative and restorative culture for both staff and prisoners.
• Applying safeguarding principles to ensure the safety and well‑being of prisoners and their families.
• Utilising a trauma‑informed approach to support recovery and rehabilitation.
• Collaborating with partners and service providers to develop strategic approaches and encourage continuous improvement.
• Delivering effective staff care and well‑being support through supervision and training.
• Promoting and maintaining high standards of cleanliness, order, and security.

Person Specification

• Previous relevant experience in a custodial / secure environment.
• Previous Managerial Experience.
• Basic‑Intermediate IT Skills: e.g. Microsoft Excel, Word, Outlook + some experience of updating central data systems.
• Technical knowledge of relevant prison legislation, policies, standards, inspection and audit processes and knowledge of the wider criminal justice system is preferred but not essential.

Why Join Us

At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families.

If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.