Printer Field Service Engineer — Remote Site Repairs

Apogee Corporation Limited; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading technology provider is looking for a skilled Service Engineer in Birmingham to provide exceptional service support to a diverse customer base. Responsibilities include conducting service visits, diagnosing faults, performing repairs, and managing inventory of spare parts. Applicants must demonstrate experience with MFD printers, strong IT skills for networking, and a commitment to excellent customer service. This fully remote role allows for flexible working options and includes comprehensive employee benefits.

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits

2 paid days for voluntary work

Staff Reward Scheme

Pension scheme

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Mental health first aider support

Cycle2work scheme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

HP Employee discount programmes

Mobile phone discounts

Qualifications

• Experience as an engineer handling MFD printers.
• Strong IT skills for device networking.
• Ability to deliver exceptional customer service.

Responsibilities

• Conduct service visits for equipment maintenance.
• Respond to customer equipment repair requests.
• Perform fault diagnosis and repairs.
• Carry out preventative maintenance as per guidelines.
• Communicate service details effectively to customers.
• Install sold equipment ensuring optimal performance.
• Train customers for maximum equipment efficiency.
• Manage inventory of spare parts efficiently.

Skills

Experience with MFD printers

IT knowledge for networking and scanning

Customer service excellence

Target-driven work ethic

Professional appearance

Willingness to train on new products

Job description

A leading technology provider is looking for a skilled Service Engineer in Birmingham to provide exceptional service support to a diverse customer base. Responsibilities include conducting service visits, diagnosing faults, performing repairs, and managing inventory of spare parts. Applicants must demonstrate experience with MFD printers, strong IT skills for networking, and a commitment to excellent customer service. This fully remote role allows for flexible working options and includes comprehensive employee benefits.