Print Account Manager

Harrison Scott Associates; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A print and communications company is seeking an experienced Account Manager to manage client accounts, ensuring exceptional customer service. This role includes overseeing the account process from brief to delivery and being the first line of support for clients. The ideal candidate will have a background in customer services within the print sector and strong communication skills to build lasting relationships. A passion for continuous improvement and providing excellent customer support is essential, including handling urgent requests outside business hours.

Qualifications

• Experience in a Customer Services environment within a print-related sector.
• Ability to articulate complex technical requirements clearly.

Responsibilities

• Manage accounts from brief to delivery, including purchasing necessary stocks.
• Provide first-line support for client queries and issues.
• Ensure excellent customer service and build long-lasting relationships.

Skills

Excellent written and oral skills

Strong communication skills

Passion for customer service

Vision for continuous improvement

Job description

A print & communications company, has undergone further expansion due to unparalleled resources and financial backing. As such, an exciting opportunity exists for a talented and experienced Account Manager to join this successful company.

This Account Management role will be responsible for day to day management of a group of accounts from brief to delivery including the purchasing of any physical stocks required.

You will be first line support for the clients’ queries, advice or issues.

You will support our client’s business objective of providing Excellent Customer Service and forming strong and long‑lasting relationships with customers. You will have experience in a Customer Services environment within any print related sector. Excellent customer relationship skills are essential for this role along with a desire to support change and improve the company offering.

Background/Experience:

• Excellent written and oral skills, you are expected to be able to articulate written responses to clients in response to queries, complaints etc.
• Vision and the desire for continuous improvement.
• Must have strong communication skills and the ability to articulate information clearly and concisely including complex technical requirements.
• Passion for world‑class customer service. This includes providing support outside of business hours should we have an urgent client/production issue that needs resolution.
• Establish, monitor and feedback standards of performance and behaviour to meet client requirements.