Print Account Manager

Harrison Scott Associates; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading print & communications company is seeking an experienced Print Account Manager to oversee account management from brief to delivery in Nottinghamshire. The role requires excellent customer relationship skills and a commitment to providing world-class customer service. Candidates should have experience in a customer services environment in the print sector and strong communication abilities. This position also involves managing urgent client issues outside business hours.

Qualifications

• Experience in a Customer Services environment within print-related sector.
• Excellent written and oral communication skills.
• Desire for continuous improvement and customer service.

Responsibilities

• Manage a group of accounts from brief to delivery.
• Serve as first line support for client queries.
• Monitor standards of performance to meet client requirements.

Skills

Customer relationship management

Strong communication skills

Written articulation

Job description

Job Title: Print Account Manager Salary: £Highly Competitive Salary Location: Nottinghamshire Reference: J78972 Contact: Telephone: [phone] Categories: , , , , , , A print & communications company, has undergone further expansion due to unparalleled resources and financial backing. As such, an exciting opportunity exists for a talented and experienced Account Manager to join this successful company. This Account Management role will be responsible for day to day management of a group of accounts from brief to delivery including the purchasing of any physical stocks required. You will be first line support for the clients’ queries, advice or issues. You will support our client’s business objective of providing Excellent Customer Service and forming strong and long- lasting relationships with customers. You will have experience in a Customer Services environment within any print related sector. Excellent customer relationship skills are essential for this role along with a desire to support change and improve the company offering. Background/Experience: Excellent written and oral skills, you are expected to be able to articulate written responses to clients in response to queries, complaints etc Vision and the desire for continuous improvement Must have strong communication skills and the ability to articulate information clearly and concisely including complex technical requirements Passion for world class customer service. This includes providing support outside of business hours should we have an urgent client/production issue that needs resolution Establish, monitor and feedback standards of performance and behaviour to meet client requirements Share this job: