Principal Product Mgr, Payments, Amazon Shipping

Amazon; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

A leading global retailer is seeking a Principal Product Manager to innovate payment experiences and enhance risk management for their shipping operations in Greater London. This full-time role requires extensive product management expertise, particularly in payments and credit risk, alongside a strong ability to develop solutions that satisfy both customer needs and financial stability. Candidates should have a proven track record in delivering enterprise-scale payment systems and be comfortable engaging with senior leadership. The role contributes to a significant business growth strategy.

Qualifications

• 8 years of product management experience in payments or fintech.
• 12 years in enterprise B2B payment solutions with a strong track record.
• Proven ability to communicate complex financial concepts at an executive level.

Responsibilities

• Define and enhance payment and refund experiences for shippers.
• Lead development of credit assessment frameworks for risk management.
• Collaborate with teams to design scalable financial operations.

Skills

Product management

Financial risk management

Customer-centric solution design

Education

Bachelor's degree in a related field

Master's degree in a related field

Job description

Who are we

Ready to build Amazons next $100B business Were not just entering shippingwere transforming how billions of packages move around the globe. By evolving Amazons legendary fulfillment engine into an agile intelligent shipping network were creating a resilient system that continuously optimizes to deliver on time every time for every business and every customer. Every shipment is more than just a boxit spins the flywheel faster continuously enhancing our logistics network through scale speed and intelligence. As we increase density and reach were revolutionizing shipping for ALL businesses while simultaneously strengthening Amazons own delivery capabilitiesreducing costs and accelerating deliveries across our entire ecosystem.

What will you do

Were hiring a Principal Product Manager to transform our payments experiences and credit risk management for Amazon Shipping. This role requires deep financial product expertise risk management acumen and a passion for crafting innovative customer-centric solutions that simultaneously enhance shipper satisfaction and fortify our financial health. Youll drive product strategy that powers intuitive payment and refund experiences while building sophisticated credit assessment frameworks that protect Amazon Shipping from bad debt exposure. Your work will create systems that balance payment flexibility with intelligent risk controls enabling rapid business growth while maintaining financial discipline. Youll work at the intersection of customer experience financial risk and business strategytransforming our payments function into a key differentiator that drives both shipper satisfaction and sustainable business growth supporting our 270% year-over-year expansion. Youll collaborate closely with senior leadership across finance risk operations and engineering to define scalable payment solutions that anticipate shipper needs while protecting our financial foundation.

Who are you

You have deep product management experience in payments fintech or credit risk products with a proven track record of balancing customer experience with financial risk management. As this position involves regular interaction with senior leadership (VP) youre comfortable communicating complex financial and risk concepts at the executive level while also partnering effectively with engineering and cross-functional teams. The ideal candidate combines strong business acumen with customer obsession and the ability to translate sophisticated risk requirements into clear product specifications and user experiences. Youre a strong owner think big and have demonstrated success defining payment and credit products that drive quantifiable improvements in both customer satisfaction and financial performance in high-growth environments.

Key job responsibilities

Customer-Centric Payment Strategy

Define flexible intuitive payment and refund experiences that drive shipper retention and satisfaction

Design payment strategy across Sales-Managed Self-Service and SPOT market segments

Specify payment flows that reduce friction while maintaining enterprise-grade security and compliance requirements

Create self-service capabilities that empower shippers to manage their payment preferences and history

Intelligent Credit Risk Strategy

Lead development of sophisticated credit assessment frameworks that determine optimal credit limits for each shipper

Define dynamic credit utilization policies that protect Amazon Shipping from customers accumulating unmanageable debt

Create real-time credit monitoring requirements that adjust limits based on payment behavior business performance and risk indicators

Develop automated credit decision frameworks that balance growth opportunity with write-off risk mitigation

Financial Health & Risk Mitigation

Define predictive models and business rules that identify potential payment issues before they impact cash flow or require debt write-offs

Design portfolio risk management requirements that provide real-time visibility into credit exposure across customer segments

Create automated risk mitigation policies that adjust credit terms and payment requirements based on evolving risk profiles

Develop collections and recovery workflows that minimize bad debt while preserving customer relationships

Business Strategy & Cross-Functional Leadership

Define scalable payment product requirements that streamline financial operations and support rapid business growth

Design integration strategies across billing settlements and financial reporting systems to minimize overdue payments

Create business intelligence requirements and analytics that enable data-driven decisions on credit and payment policies

Specify dispute resolution and refund management processes that reduce operational overhead while maintaining customer trust

Product Innovation & Growth

Drive both quick wins and transformative long-term product strategies that continuously improve payment experiences

Define scalable product requirements that support evolving business needs and global expansion

Partner with data science teams to define machine learning requirements for credit decisions and fraud prevention

Collaborate with engineering finance and operations teams to translate business requirements into integrated solutions that balance innovation with rigorous risk management

Qualifications

• Bachelors degree in business administration finance economics computer science data science engineering or other related field
• 8 years of product management experience delivering enterprise-scale payment processing systems credit risk products or fintech products including multi-year product strategy and roadmap ownership
• Masters degree in business administration finance economics computer science data science engineering or other related field
• 12 years of product management experience building enterprise B2B payment solutions with proven track record in global markets and previous product management experience at major fintech companies or financial institutions

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Employment Type: Full-Time

Department / Functional Area: Product Management