Principal D365 Customer Engagement Consultant

Shape IT Recruitment; Remote; GBP 75,000 - 85,000; Full time

Job summary

A leading Microsoft Partner in the UK is seeking a Principal D365 Customer Engagement Consultant for a fully remote role. This position involves leading complex D365 CE implementations and guiding clients through digital transformations. The ideal candidate will have extensive experience in consultancy and excellent stakeholder management skills. You will have opportunities for clear progression into architectural or leadership roles within a collaborative culture. Salary ranges from £75,000–£85,000 depending on experience.

Benefits

Fully remote work

Flexible working hours

Clear progression opportunities

Collaborative culture

Qualifications

• Proven experience delivering complex D365 CE / CRM implementations.
• Strong functional knowledge across Sales, Customer Service, Field Service, and Power Platform.
• Excellent communication and leadership skills.

Responsibilities

• Lead the design, configuration, and delivery of Dynamics 365 CE solutions.
• Advise clients on best practice and solution strategy.
• Oversee delivery quality and mentor junior consultants.
• Act as a trusted advisor to clients.

Skills

D365 CE implementations

Customer Service expertise

Sales knowledge

Agile methodologies

Stakeholder management

Job description

I’m supporting a leading Microsoft Partner with the recruitment of a Principal D365 Customer Engagement Consultant to join their growing team. This is a fully remote UK role offering the chance to lead high-impact projects, shape solution strategy, and play a key role in driving best practice across the consultancy.

If you're an experienced D365 CE expert looking to step into a senior, influential role within a modern and supportive partner environment, this is a standout opportunity.

Role Overview

As a Principal Consultant, you will lead end-to-end D365 CE implementations, guide clients through digital transformation programmes, and provide technical and functional leadership across the practice. You’ll collaborate closely with architects, project managers, and client stakeholders to deliver robust, scalable solutions that drive business value.

Key Responsibilities

• Lead the design, configuration, and delivery of Dynamics 365 CE solutions
• Advise clients on best practice, capability optimisation, and solution strategy
• Own solution architecture discussions alongside senior technical leads
• Conduct workshops, requirements gathering, and process mapping
• Oversee delivery quality and mentor junior consultants across the team
• Support pre‑sales activities, including demonstrations and solution scoping
• Ensure solutions integrate seamlessly with Power Platform and wider Microsoft stack
• Act as a trusted advisor to clients, building strong long‑term relationships

What We’re Looking For

• Proven experience delivering complex D365 CE / CRM implementations within a consultancy or partner environment
• Strong functional knowledge across Sales, Customer Service, Field Service, and Power Platform
• Ability to lead workshops, influence stakeholders, and own solution design decisions
• Excellent communication, leadership, and client‑facing skills
• Experience working in an Agile project setting
• Microsoft certifications preferred but not essential
• Based in the UK with full remote working rights

What’s on Offer

• £75,000–£85,000 salary depending on experience
• Fully remote role with flexible working
• Opportunity to lead major transformation projects
• Clear progression into architectural or leadership pathways
• Collaborative culture within a well‑established Microsoft Partner

Apply Now

If you’re a Principal-level D365 CE Consultant looking for your next step with a supportive and ambitious Microsoft Partner, I’d love to hear from you.