Prestige Brand Star Expert - Customer Experience Leader

Sytner Group; Bedford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive retailer in Bedford is seeking a passionate Star Expert to enhance customer engagement at Mercedes-Benz of Bedford. This full-time role involves building rapport with customers and promoting the brand's unique benefits and accessories. The candidate should have retail experience and a strong commitment to exceptional customer service. Extensive training will be provided to develop deep knowledge of the Mercedes-Benz brand, contributing to a highly motivated team in a prestige environment. Weekend shifts may be required.

Benefits

Enhanced Holiday Entitlement - 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience in retail is ideal.
• Strong passion for delivering excellent customer service.
• Ability to maintain exceptional customer care.

Responsibilities

• Initiate customer conversations to build rapport.
• Promote benefits of Mercedes-Benz vehicles and accessories.
• Provide high levels of service during weekends.

Skills

Customer service excellence

Retail experience

Enthusiasm and self-motivation

Job description

A leading automotive retailer in Bedford is seeking a passionate Star Expert to enhance customer engagement at Mercedes-Benz of Bedford. This full-time role involves building rapport with customers and promoting the brand's unique benefits and accessories. The candidate should have retail experience and a strong commitment to exceptional customer service. Extensive training will be provided to develop deep knowledge of the Mercedes-Benz brand, contributing to a highly motivated team in a prestige environment. Weekend shifts may be required.