Pre-Sales Service Architect

CGI; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT consulting firm in the UK is seeking a Pre-Sales Service Architect to develop client-focused service solutions aligned with ITIL standards. This role combines technical skill with innovative problem-solving to influence winning bids. Candidates should have deep IT Service Management experience, proven involvement in service solution design, and excellent communication abilities. This hybrid position allows for 2-3 days of office work weekly, providing an inclusive and supportive work environment, competitive salary, and comprehensive benefits.

Benefits

Competitive salary

Excellent pension

Private healthcare

Share scheme 3.5% matching

Qualifications

• Strong understanding of IT Service Management and pre-sales process.
• Proven experience designing service solutions within ITIL or SIAM.
• Ability to produce high-quality written deliverables.

Responsibilities

• Lead service management elements of complex bids.
• Design compelling service solutions to secure new client opportunities.
• Engage confidently with clients to shape requirements and negotiate service levels.

Skills

Bid Management

Process Management

Solutions Architecture

Customer Service

IT Strategy

Education

ITIL Expert / Managing Professional certification

Tools

ServiceNow

BMC Remedy

Job description

Position Description :

At CGI were shaping the future of digital transformation by helping clients achieve operational excellence and business agility through innovative service design. As a Pre-Sales Service Architect youll take ownership of crafting ITIL-aligned client-focused service solutions that form the foundation of our most strategic bids. Youll work alongside experts in cloud networks and transition to create service designs that are competitive deliverable and transformative. This is your opportunity to combine technical acumen with creative problem-solving building trusted relationships influencing outcomes and helping CGI win high-impact opportunities that make a real difference.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary, excellent pension, private healthcare plus a share scheme (3.5% matching) which makes you a CGI Partner not just an employee.

We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. We will train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position so you will be expected to travel into CGI offices or to client sites 2-3 days per week on average.

Your future duties and responsibilities :

In this role you will lead the service management elements of complex bids designing compelling commercially aligned service solutions that help CGI secure new and existing client opportunities. Youll combine your understanding of ITSM best practice with a consultative pre-sales approach working with delivery teams sales and subject matter experts to define high-value service offerings.

Youll be part of CGIs Solution Architecture and Sales (SAaS) team influencing the evolution of our service management capabilities and ensuring our solutions are both innovative and deliverable. Supported by a collaborative network of architects and consultants youll play a key role in maintaining CGIs reputation for service excellence.

Lead & Design : Own the service management components of large complex bids creating competitive high-quality service proposals.

Collaborate & Consult : Partner with delivery teams ensuring service designs align with capability scope and delivery feasibility.

Present & Influence : Engage confidently with clients to shape requirements negotiate service levels and articulate value.

Innovate & Develop : Contribute to the evolution of CGIs ITSM and SIAM service propositions reflecting modern agile and automated practices.

Document & Transition : Produce Service Design Packages and ensure seamless handover to delivery and transition teams.

Mentor & Inspire : Guide junior colleagues review their work and share best practices across the team.

Required qualifications to be successful in this role :

You should bring a strong understanding of IT Service Management and the pre-sales process with proven experience designing service solutions within an ITIL or SIAM environment. Youll combine technical awareness with commercial acumen and the confidence to engage stakeholders at all levels.

Essential :

Deep understanding of service management frameworks including ITIL and SIAM

Proven experience across the full Service Management Lifecycle

Ability to produce high-quality written deliverables (e.g. proposals processes service models)

Strong presentation and stakeholder management skills

Commercial awareness including costing risk assessment and service credit modelling

Familiarity with ITSM tools such as ServiceNow or BMC Remedy

Certification : ITIL Expert / Managing Professional or demonstrable progress toward certification

Desirable :

SIAM Foundation / Professional and / or Agile Service Manager certifications

Experience across End User Services Application Support or other IT delivery domains

Exposure to cloud service management and automation approaches

Skills : Bid Management

Process Management

Solutions Architecture

• Delivery Management

What you can expect from us :

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Key Skills

Bidding,Customer Service,Government,IT Strategy,Chemistry,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1