Practice Solution Manager - Greater London

Alcon; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading optical firm is seeking a Practice Solutions Manager in Greater London. This role will drive customer engagement and market share growth for contact lenses through education and strategic events. The ideal candidate will have solid optical experience, strong business acumen, and excellent communication skills. You will enjoy a competitive compensation package including bonuses and benefits. This position allows for flexible workload management and collaboration with a high-performing team.

Benefits

Competitive Compensation package

Performance bonus

Company car or allowance

Private medical healthcare

Attractive pension contribution

Qualifications

• Proven ability to understand customer businesses and identify needs.
• Extensive optical training and experience.
• Commercial experience in optometry or optics.

Responsibilities

• Drive market share growth through customer engagement and education.
• Promote digital platform to enhance customer acquisition.
• Plan fitting events to improve consumer experience.
• Maximize visibility through merchandising.
• Coordinate educational curricula with the Professional Education team.

Skills

Customer relationship building

Business administration

Optical training/experience

Commercial awareness

Communication skills

Agility and creativity

Organization

Adaptability

Education

Opticians/optometrists

Job description

Practice Solutions Manager –Vision Care – Greater London

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Practice Solutions Manager you will play a crucial role in driving the growth of Alcon's market share and CL penetration within the assigned top potential accounts through implementation of the value
adding services driving customer engagement including digital solutions,category growth events and sell-out activities. The PSM delivers trainings, coordinates educational events events in collaboration with Professional Education team to enhance the skills of the ECPs. The PSM is an experienced professional offering high-level commercial consultancy, providing technical advice from internal/external experts and digital platform implementation expertise. In this role, a typical day will include:

• Working in tandem with Senior BDM by partnering consultatively with Account Lead/Decision Maker, ECPs and other Store Team members as needed to achieve mutually aligned goals aiming to deliver outstanding customer experience, drive patient engagement and improve retention for the practice, enabling increased Alcon market share , incremental sales and achieve sales targets

• Promote the introduction of Alcon's digital platform and encourage new prescriptions/subscriptions, accelerating customer acquisition and consumer enrollment to subscription services.

• Assist ECPs to improve the consumer journey experience within the practice (CL awareness, practice efficiency opportunities (e.g. around fitting), post fitting support, subscriptions programs through digital platform) to accelerate CL sales growth and market share gain

• Responsible for planning fitting events to effectively support patient journey and enhance consumer experience with strategic Alcon brands.

• Maximize Alcon in-store visibility through POS materials and other visual merchandising initiatives.

• Coordinates the educational curricula in collaboration with Professional Education team.

• Collaborate locally with Senior Business Development Managers, Professional Education and Marketing to create and implement outstanding practice support model.

What you’ll bring to Alcon:

• Relationships are key and having a drive to understand customer businesses and identify needs is important as well as having the ability to challenge and sell using insights.

• Business administration, with extensive optical training/experience on the job

• Opticians/optometrists with commercial experience

• A motivated and driven individual who can show us that they can achieve great things and bring something extra to this high performing team.

• Agility and creativity in looking for solutions to our customer and company needs.

• Highly organised and good communication skills at all levels.

• Good Commercial awareness/business acumen

• Adaptable/Flexible

How can you thrive at Alcon?

• Competitive Compensation package including performance bonus, company car or allowance, private medical healthcare & attractive pension contribution

• Manage your own workload and schedule while hitting your set targets

• Collaborate with teammates to share best practices and learnings as work evolves

• See your career like never before with focused growth and development opportunities